Customer Ratings & Reviews

The agent reconnected my TV service and installed a new Firestick to support Internet Tab.

Agent paired my remote control to the sound bar. He knew just what to do and was so helpful to explain how it works. I would highly recommend him. He was extremely patient with my questions and was so professional. I would certainly ask for him if I needed more help.

I bought new DVD player and Firestick for my older 50" HDTV and soundbar. The squad solved several problems like solution for a lost remote and offered solutions that would require TV upgrade. They set me up for rescheduling if I choose to do some of the recommendations. Very understanding and helpful guys

Agents rebooted the Sonos so it worked AGAIN with Sonos app

TV seems to have a better picture especially at night Sound was adjusted to meet our needs (we both have hearing aids)

The technician that came out was fantastic, friendly, and very knowledgeable! He worked quickly and carefully. He also took the time to explain and give me directions on how to better utilize the streaming equipment! Awesome service as always by the Geek SQUAD! Thank you!

The TV needed a hard reset, it has been working fine now.

Geeks calibrated my tv, then came back for adjustments. Rob was great, professional and very knowledgeable.

Mike and Connor were amazing. They took very good care of my father and dealt with him having to learn several new remotes and I could not recommend them more! You should be proud to have these guys working for you. I would hire them in a minute.

I had 4 or 5 different Geek Squad member's come and look at my soundbar. They would get the sound going and it worked until I shut the TV off, but when i turned it back on it wouldnt work again. The last guy that came out figured out the problem and fixed it with his magic touch. We still don't know what he did different from the other guys to make it work.

Geek rep came to house to consolidate a number of remotes and adjust my Sonos system- job well done!

New cables installed , refigured connections to tv

I had the Geek Squad over to install my two tvs and to troubleshoot. Both times the technicians left me their contact info to call if I had further issues. One even called me back to see how my tv was working out. Very happy. Great customer service. Moneybwell spent .

AGENT CALLED AHEAD WITH ETA AND ARRIVED PROMPTLY. RESET MY ROKU STICK WHICH SOLVED THE PROBLEM OF THE CURSOR JUMPING AROUND ON THE SCREEN. ALSO REVIEWED THE WAY TO SET UP NETFLIX ON ROKU. GEEK SQUAD AGENT WAS KNOWLEDGEABLE, FRIENDLY AND PATIENT. HIGHLY RECOMMEND.

I was given efficient, understandable and clearly professional help by the Geek Squad. They helped me understand the problems I was having with my cable and Alexa connected T.V. use and reception....and then carefully explained what to do in a patient and understandable way. I was very grateful.

I had trouble making my bluetooth work on my TV. It was a Samsung 43 inch with a bluetooth adapter on it. The tech showed up and fixed the problem. He also helped with a problem with my camera. Did i mention that all of this cost me dime. It all came with my Totaltech plan.

Agent did not return messages sent prior to visit to ensure I had "ancillary" equipment that might be needed for successful installation of Best Buy thin indoor antenna. He could not get antenna to pick up more than 1 or 2 local srations, though others purchasers of same product reported success. Wound up returning antenna, the "wrong" additional equipment, and cancelling Geek Squad service plan. Was very disappointed with this service (though help with computer and cell phone was top-notch).

I trust the Best Buy's service teams and have been a long-time user of the service plans. I liked the plan the was before this one better, as it saved the me more money. This new plan saves BB more money!

My agent Chris was able to rectify ongoing WiFi and integration problems with my extensive Sonos system. In addition, he was able to troubleshoot my theatre room surround sound system which was inoperable for many months.

Fixed sound bar in a few minutes and reset remote controls.