Customer Ratings & Reviews

Troubleshooting Denon receiver issues. Justin was great!

The two Geek Squad technicians knew right away what was causing our new television to show a very loud, static, snowy screen that lasted about 3-5 seconds when we turned the set on. It was, by my understanding, a delay in the cable box connecting with the faster OLED components of the television. They reprogrammed our cable remote and we now make sure the cable box is on before turning on the television. It hasn't happened since.

The Geek Squad did a wonderful job. but the Denon receiver has internal problems. they want me to send it in for repairs. but they wont guarantee it will be covered under warranty. when the deck is only six months old. the deck has a two year warranty.

On the phone three times all times got disconnected, when providing my order information. Returned a defective device and was charged a restocking fee although the phone should not be returned to stock. I would understand the 45$ fee if I got the phone and decided I didn’t like it but it worked perfectly. This was not the case I’m disgusted by this fee given the phone was not working properly after only a week of owning. I will never purchase anything from Best Buy after reading the fine print of this restocking fee even given a broken product. That I now read about online, do not purchase a Motorola Edge especially from Best Buy.

The two technicians that came to my house were extremely helpful. Not only did they explain to me about needing a new modem, but they also help me find an answer to an Internet problem which I hadn’t even called about. Thank you very much. .

After reaching out I was pleased with service provided.

The Geek person was on time and quickly solved my problem. I need to have them back because we had a lightning strike that caused our unit to go dark, now I need help to get it started.

Geek Squad Techs were on time and notified me before arrival of approximate arrival time. They were knowledgeable and helpful in providing information about my system to help me resolve my questions about my home theater system.

Assistant was nicer than the guy in charge and helped us more.

Geek Squad checked/tuned both TVs, helped install PBS passport app, and provided input on our poor wifi service. Since the visit, we understand a new wifi tower is planned fir installation in our neighborhood - keeping fingers crossed! Squad's concern and interest in fixing our issues was comforting!!!

The agent arrived on time and had several thoughts on why the tv and sound bar were not always communicating. Since this is intermittent and did not occur when he was here, the problem could not be solved.

We had problems with tv reception in two areas. The team was polite, professional and made excellent suggestions for improving function. I was in the Park Meadows store and the Geek Squad agent Konstantin set up the appointment was also very professional and knowledgeable.

Troubleshooting was quick and effective. Thank you.

figured out the problem in a matter of minutes.time

The technician that came to our home was very knowledgeable. He worked with us on installing our headphones and explaining how to use them. Very pleased with our Geek Squad service and the friendliness of the young man that came to our home.

The agent mounted my tv & connected it to all my devices.

The two guys explained how to improve telephone calls by using wifi. Their advice really helped.

Friendly and very helpful. Issues were resolved quickly. Nice to have this service available nearby.

The reason I shop @ Best Buy, are the following facts. 1.) Best Buy provides the outstanding products @ the best value. 2.) Geek Squad is the outstanding information backstop. I have never felt I made a mistake or buyer’s remorse!

I often have an issue with getting my tv to work. It has a gray staticky screen a lot. It says that there is not something corrected right. We have the total tech plan and would like someone to come out and help us with our new TV.