Customer Ratings & Reviews

The Geek Squad came and mounted my tv's and connected all of my devices to my surround system. They did an amazing job. The gentlemen that came out were the friendlies guys that I have ever dealt with. You want go wrong by using the Geek Squad at all.

The Best Buy Service Rep performed the work requested. It has been a problem since I purchased $4,000 worth of goods in September 2020 and has been mitigated to an extent. I was advised that the samsung TV is ahead Technalogically compared to my cable Service provided by Spectrum

Bought my wife key board. She loves it says it is great.

Showed up on time and called several times to let me know the status. Did a great job of troubleshooting and servicing.

The agent arrived on time and had several thoughts on why the tv and sound bar were not always communicating. Since this is intermittent and did not occur when he was here, the problem could not be solved.

The technical person came on time and knew exactly what to do to resolve the issue. He was courteous.

The agent connected all my devices. He was patient and professional and answered all my questions. The sound is amazing on my Bose 900 Smart Soundbar and the newly added Bose 700 surround rear speakers only enhance an already incredible sound.........Thanks Kelvin!!!

the tv set up was great, and fine tuning the tv to the best sound and color

Geek rep came to house to consolidate a number of remotes and adjust my Sonos system- job well done!

After the 3rd attempt (not their fault, they were following Martin Logan troubleshooting advice), Geek Squad was able to fix my speakers. I couldnt be happier with the results.

Provided excellent information and solved my immediaye problem quickly and efficiently. Also gave me relevant information about BestBuy TV's that I will now purchase later this month.

Derek arrived with an assistant and immediately began the process to adjust sound direction allowing more dialogue from the center speaker and not as much music from the other four speakers. When completed, my wife and I are very well satisfied with the finished product.

New TV installed and working just fine. Very happy.

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Kirk is the best. Honestly, my first interaction with him is why I keep returning to Best Buy. I am techno challenged and knowing that I can have someone as patient, kind, friendly and knowledgeable help me makes me loyal to this brand. Kirk has help my family many times with new purchases and we are very grateful for his help and teaching.

I find total tech support and the Geek Squad to be an indispensable part of our technology system. They never fail to solve our problems, and the service is amazingly efficient and cost effective. Why would anyone shop anywhere else for their technology needs?

The geek squad came over and helped with our reception and sound. They explained what they did to correct the issue.

The Geek person was on time and quickly solved my problem. I need to have them back because we had a lightning strike that caused our unit to go dark, now I need help to get it started.

Austin came and took care of the issues we had.Very good and very nice.

Excellent service! Great technician who took ownership for solving the problem.