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Customer Ratings & Reviews

Your price for this item is $49.99

Customer reviews

Rating 4 out of 5 stars with 592 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers enjoy the Shiatsu Neck and Shoulder Massager with Heat, especially the massage and heat features. They also appreciate its ease of use, vibration, and reasonable price. Some customers feel the massager is a little small for their neck, and others find the design to be somewhat uncomfortable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 592 reviews
  • Rated 5 out of 5 stars

    good 4 migraines

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong motor helps with migraines too and pretty decent price!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Feels awkward

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does feel like it will fall from neck at some times.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would recommend to family and friends!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great neck massager .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this on clearance and it was a great bargain !

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was having neck soreness. This product does the job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great - feels like a real massage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved this product - great pressure and very comfortable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice and it really helps my back and shoulders

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 1 out of 5 stars

    frustrating

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My excitement turned to frustration the moment I first used the product. Only works for neck....may work for a kid's shoulder, but NOT for A grown-up person like me. I ended up returning the product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Massage and Heat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really works on the tightness around your neck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Neck Relief

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product does what it says, my neck feels fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would recommend to my best friends, nice purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife because our daughter bought a neck and shoulder massager that she really likes, but we didn't know the make and model. My wife said that this one looked similar so I bought it when it was on sale. Immediately when I brought it home she was disappointed in the light weight and thumb straps needed to hold it in place. Without pulling on the thumb straps the massager just sits there around your neck, and when pulled moderately the vibrator HURTS! Plus there was no shoulder massage as we were hoping. Returned.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Very noisy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit wasn't quite what I expected the heating didn't work well at all it was just red LEDs that gave the appearance of heating. I thought it would be like a heating pad. The massage could be painful if you're not careful

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my girlfriend for Christmas thinking it would be perfect for someone with knots constantly in her neck. The massage didn't come anywhere close to her knots and was uncomfortable to hold the whole time.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Size

    Rated 1 out of 5 stars

    Too Small

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This looks big in the pictures, but it is really small. It actually hurts instead of reducing pain.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Size

    Rated 1 out of 5 stars

    Not good for seniors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too big and bulky and not comfortable at all. Causes more pain than relief. Not good for seniors. I would definitely not recommend this product at all.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad massager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The prongs are too hard and hurting, they are not adjustable and probably made for people with small neck. It is not rechargeable and you have to be close to outlet in order to use it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Awkward to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found this too awkward to use and returned it, You have to pull continuously on the loops to use it and if you try to lie back it is very hard and uncomfortable.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not what we were expecting.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device has 2 nodes that stick out behind your neck to massage it. They are very hard plastic with little padding..... My wife found them very uncomfortable to the point of not using it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    only neck no shoulder

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though the title says "Shoulder Massager" it is extremely difficult to massage the shoulder. Since my primary reason was for a shoulder massager this product does not meet my needs.

    No, I would not recommend this to a friend