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Customer Ratings & Reviews

Your price for this item is $49.99

Customer reviews

Rating 4 out of 5 stars with 592 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers enjoy the Shiatsu Neck and Shoulder Massager with Heat, especially the massage and heat features. They also appreciate its ease of use, vibration, and reasonable price. Some customers feel the massager is a little small for their neck, and others find the design to be somewhat uncomfortable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 592 reviews
  • Rated 2 out of 5 stars

    Just too disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The main thing I didn't care for is that you can't turn on just the heat. The minor thing is that you have to pull fairly hard on the handles to get a reasonable massage.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Size

    Rated 1 out of 5 stars

    small and hard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what I expected. It was small for an adult usage and the section that was by my spine was hard and hurt when used.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hard massage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This massager was very hard and stiff. I felt like I couldn't relax and work off the tension in my neck/shoulders. The material felt like it was giving me a rug burn on my skin.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Device Massagers too narrow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great idea, but the actual massagers are far too narrow for an adult neck. The massagers should be adjustable but are not.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not so good!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This did not reach my expectations at all. Given it’s made by HoMedics I thought it would be a lot better. It stiff and basically is either no help because it’s not strong enough, or if you really push it to feel something then it just plain hurts because there’s little to no padding. Just not worth it even when I got it as a deal of the day. Needless to say I returned it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Could be better

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was uncomfortable and did not help neck I did not find this as useful as I had hoped.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very comfortable. It’s ok for the price paid I guess. Worth spending the extra money on a nicer product

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    too loud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i couldn't relax with unit, too loud and having to hold it down in place didn't work for me. the motion is good otherwise.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Somewhat disappointed...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried to buy this instead of getting a monthly massage, I was a little disappointed and returned it a couple of days later.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It's not the greatest.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rollers are too "pointy" to where wh ed n you use it it hurts instead of feeling relief.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not good

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my wife because she was having issue at work and this not good for work

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Cheap price, cheap unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have another that is several times higher priced but well worth the extra money compared to this unit.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not all its cracked up to be. You have to hold it the entire time which defeats the purpose.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Painful Massager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this online. I had no idea that Shiatsu meant much pain! The hard knobs that rotate for a massage feel are harder than rocks and are not in a position to really help at all. I took this back to the store.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wouldn’t buy another one

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t like it the massagers at the neck were very uncomfortable

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought for my wife. She died it and said it was too bulky and big. So I returned to the store.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheaply made and not what the description indicated. Will be in the next garage sale.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Too stiff and hard to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very uncomfortable for me to use on my stiff neck. I returned it to the store.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    For my wife

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the unit just a little hard on my head back and unconfertable

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok for temporary use after a while it just starts hurt

    No, I would not recommend this to a friend