Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $49.99

Customer reviews

Rating 4 out of 5 stars with 592 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers enjoy the Shiatsu Neck and Shoulder Massager with Heat, especially the massage and heat features. They also appreciate its ease of use, vibration, and reasonable price. Some customers feel the massager is a little small for their neck, and others find the design to be somewhat uncomfortable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 592 reviews
  • Rated 2 out of 5 stars

    Okay

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what i want but i try it because the price so not for me

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not Comfortable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be made for a particular body shape. Too constricting on the neck.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought for a gift. She didn't like it and returned it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Works, just not for me

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return the item because it was just not comfortable for me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible messager

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very uncomfortable it's really hard and not relaxing at all I would not recommend it to anyone I tried to take it back but I was 2 days late for the bestbuy policy. Please do not purchase this product you will most likely regret it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    hurts more than helps

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    you have to move the whole massager around to get any sort of massage. So I ended up doing most of the work. Heating element doesn't work. I'm going to try and return it. It was a gift for christmas.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The prongs that move to go deeper in your neck look so better in the picture. They are hard as a rock and just do not work to relax. That is what I was looking forward to the most.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible, Hard Not Comfortable

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return this item, not comfortable, doesn't sit well on shoulders, maybe if you are 6'5. Very hard and the massage was not very effective.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    A not so hot product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this because my wife suffers from neck pain. Even at a discount it wasn't worth the money. The massage function was harsh and the heating mode never worked at all. Returned the item.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Portable massager

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Massager is little hard on contact on your neck if you are sensitive. It would be great if it had an option to plug into my car. I did have to return it due to heat feature not working

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Neck massager

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t a big fan of this product it doesn’t get to a lot of places and it doesn’t really massage much

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's awful. It has 2 hard prongs that stick into your shoulder blades and move. Not comfortable at all. Not adjustable either. Waste of money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price it was not worth it I couldn’t even feel the massager, it was very light.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Really really firm.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not enjoy the feel of this AT ALL. Same repetitive motion over and over on the same spot sucked.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Design

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn't sit correctly on your neck/back. The power is also too lite. My wife got bruised using it. Returned.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    You can barely feel the massage

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can barely feel the massage, not worth the money I spent

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    was expecting more

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    didn't really relieve any aches and pain. not comfortable at all. the massage function did more harm than help.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It was to aggressive

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this product because im a diabette. It worked very well but its not for me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a complete waste of money. Returned one day after purchase

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wasn't soft enough

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm sure it's a good product but not what I exected... returned the next day

    I would recommend this to a friend