Customer Ratings & Reviews
- Model:
- RTH9585WF
- SKU:
- 12067996
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
- Cons mentioned:App functionality
Honeywell has plunged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honeywell used to make great products. This thermostat now runs on an iPhone app that has no functionality. The last Honeywell I had was on another app and worked great. It’s like they have let some cheap manufacturers market under Honeywell name. Would avoid it unless your certain will not be using total comfort control app
No, I would not recommend this to a friend - Pros mentioned:Overall performance
Awesome Thermostat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did my research and bought this. i have been using it now for a few months and love it.
I would recommend this to a friend Good first Wi-Fi thermostat
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job. Can remotely change settings from the app. This is not a smart thermostat and will not learn your patterns.
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Couldn't use
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My old thermostat had two wires, this one needed three. Returned for a refund.
No, I would not recommend this to a friend Do better Honeywell
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 4 of these Thermostats. The Product works well until it doesn't, it was a 5 star item before one stopped working. The customer service 'policies' that are in place, put burden on the cutomer to do light electrical work for a warranty claim.
No, I would not recommend this to a friendBrand response from Resideo Team
Posted .Hi JamesW, we apologize you experienced this with your unit, we appreciate the feedback and will utilize your comments to better improve future products.
Backend Servers are spotty at best
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Goes for long periods of time where it can't seem to connect to servers for remote functionality. Internet tests are fine and the router can communicate with the thermostat fine so it's clearly on the backend. Honeywell knows this is an issue but gives generic responses. I quick look at the reviews on the internet says this isn't isolated. If you want remote access get a different brand. Should have returned it when i had the chance.
No, I would not recommend this to a friendBrand response from Resideo Team
Posted .Hi Steven, we are sorry to hear about this and apologize for the inconvenience. We will be happy to gather the details about what you are experiencing with the app and help making sure that everything is working as intended. Our tech support team is available at (800) 633-3991 or via Private Message at our Honeywell Home Facebook account. - Maria
- Cons mentioned:Compatibility
Compatibility
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s seems to be a good item but it’s not compatible with every kind of system
I would recommend this to a friendBrand response from Honeywell Support
Posted .Thank you for the rating of our Honeywell - Smart Color Thermostat with Wi-Fi Connectivity. We appreciate the time you took to share your feedback and to give us the opportunity to make improvement for future products. We’ve shared your comments with our Engineering and Marketing teams. Thank you for helping us make the Honeywell better. -Joey
- Pros mentioned:Overall performance
Product specs wrong
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The specs show that the unit is 7.25 inches wide, Height is 9 inches, and Product Depth 3 inches. In reality, it is approximately 4.5 inches wide, and 3.5 inches high. I rated it one star to hopefully get someone's attention to correct the specs, but the unit is truly 5 stars. Had Geek squad install it, took 1/2 hour. Works GREAT!
I would recommend this to a friendBrand response from Honeywell Support
Posted .Hi Bob! Thank you very much for bringing this to our attention, we are working to correct this. Thank you for taking the time also to share your comments about the unit. We are happy to know that you are enjoying your thermostat! Have a wonderful week. - Maria
- Pros mentioned:Remote control
Great Device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love being able to control the temperature of my home when I am traveling.
I would recommend this to a friend I love this thermostat, but......
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot get it to sync with my google home device.... no matter what I do.... It just won't. And I'm an IT guy.
I would recommend this to a friendDisappointing upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of options and features. Touch screen cheaply made. Disappointing upgrade.
No, I would not recommend this to a friendSmart word is misleading for this thermostat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The smart thermostat is actually not smart , its just that it is connected to wifi. Looks like at the same price google nest provides much better capability. Not happy with the purchase and I was not aware that this is so basic
No, I would not recommend this to a friendBrand response from Resideo Team
Posted .Hi RakeshS, we are sorry to hear about this. We would like to get more details about the features that you are looking for or what you are experiencing with your thermostat. Our tech support team will be happy to help making sure that everything is working as intended. You can contact us at (800) 633-3991 or send us a DM to our Honeywell Home Facebook/Twitter account. - Maria
Good for some but not for others.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is probably a good thermostat, but not for our unit which requires a special one.
I would recommend this to a friendAvoid this one.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thermostat was bought to replace a similar Honeywell that had stopped connecting to WiFi. I wish I had tried harder to find another version of my old Honeywell, this one is terrible. It too looses connectivity from time to time. The main problem I have is that the touch screen is terrible, I have to tap the same spot 4 - 8 times for the thermostat to register the button push. This makes re-entering my 14+ character WiFi password a nightmare. Even just adjusting the temp is easier for me to pull out my phone and use the app than it is for me to adjust the actual device right in front of me.
No, I would not recommend this to a friendBrand response from Resideo Team
Posted .Hi, if you’re still experiencing these issues we would be more than happy to assist in getting this resolved for you. Please feel free to reach out to us on Facebook/Twitter with a private message for support. We look forward to hearing from you soon. -Jim
good value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very popular probably because good alternative to others in the market right now
No, I would not recommend this to a friendlooked good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.went with another smart thermostat as part of our ecosystem
I would recommend this to a friendHoneywell
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok thermostat Little complicated doesn’t recognize old systems
No, I would not recommend this to a friendEh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty hard to install. Have to have replace wires.
No, I would not recommend this to a friendOk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like the fact you have to download 2 apps to get it on wifi.
No, I would not recommend this to a friendGood but could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it's a thermostat that works. Feedback and response time could be better. Good for the price.
I would recommend this to a friend