Customer Ratings & Reviews

I'm not sure if I'm more upset with honeywell or best buy. Purchased thermostat to upgrade old 3M thermostat that was beginning to short cycle. Honeywell was on sale, had some slick features and looked nice. Woke up this morning to a black screen and a 48F house with an ambient outside temp of 36F. No problem, I'll just run to best buy and exchange, right? Best buy said no returns after 15 days and 47 minutes with honeywell brought me no closer to closure. I'm afraid I'm going to get stuck buying another one (not honeywell or from best buy) 4 months later. Ticked off is an understatement. If it were still winter in Montana I would've had to buy one today. Buy any other brand, from any other store, it can't possibly be any worse.

The device looks really good in pictures but its actually small about 2" X 3" . This device needs to have the C-wire (for power) if you have no C-wire do not buy as it will probably cause you to call a tech that will cost more than $100.00 to set it up. also poor installation explanation.

over price and not smart at all, it never really work.

Do’t waste your money .. bad experience with Honeywell not replacing my Thermostat due to waranty expired .. don’t rely on a product that does not last for even 2 years .. not logic to replace thermostat every 2 years .. look for reliable brand.

I won’t do em heat and regular heat separate. It runs both together every time there is a heat call. I talked to Honeywell to confirm

Like the thermostat functions, but the touch screen is not very good on one of them , very Disappointed since you can’t tell him to you install it!!!

I found a product with more features. Free install

This thing was a pain to install and the wall mount ended up breaking while installing. Returned item and went with the Google Nest instead

I did not keep this thermostat...I returned it for a NEST.

Honeywell was always a goto for this sort of thing. But the only update this has had of recent is voice assistant command capability. Where's remote room sensors? Where's ventilation control capability? Basically Honeywell has let Nest and Ecobee pass them.

I'm sure this would work great except The Geek Squad can't quite figure out how to install it. I think I'll have to get an A/C pro to do it and pay extra, even though I'm a Total Tech member. Little to no interest on the part of Best Buy in solving this problem.

Love this thermostat! Love the easy to use app. I can freeze or heat the kids out of the house remotely! It requires a fifth wire, so there may be a need for additional installation steps -- that's my only caution.

It has been working fine for a year. But then for 3 weeks, the screen seemed to blank out once a day for 20min and then boot up again. Then no issues for the last week. Very frustrated.

Complicated . Not so easy to use. The settings are not very user friendly

Cheaply made. Should have went with another brand. You have to mash the screen extremely hard for the buttons to recognize.

The connector was welded the wrong way, making it hard to connect, which cause the connector came off.

The device was very difficult to set up. We had to call out an HVAC professional at 3 times the cost of the device. Unfortunately we returned it after the hassle.

Doesn't work on system with additional BROWN wire and S1, S2 wires. Truly this is a very basic thermostat for very basis systems.

Does not work with my thermostat and furnace. I have to run a different wire to make it work. So at the moment it’s useless

Didn’t work with my home system, i will return it.