Customer Ratings & Reviews

Do NOT buy. Waste of money. Honeywell does not support this and other thermostats with their name on it. They refer you to a company called Resideo. Resideo will put you on hold for hours and still not answer even when you call during the recommended hours. I purchased this thermostat several months ago and have been trying to get my issue taken care of since the first month when this started. The thermostat reads "Sensor Error " and needs to be replaced. Plain and simple but no one will help. My electric company was selling these at a reduced price as a savings benefit to their customers. I'm upset with my electric company for even offering this now. Honeywell only has their name on this but no support. They are using the name ONLY to sell these. This thermostat is not saving me money,only costing me more. So if you are looking to save money, stay away from Honeywell/Resideo.

This is a good starter thermostat, if your looking for something with a big screen & honeywell makes great products, but the screen is capasitive & you have to touch it very firmly to get it to respond. Would go with the ecobee.

I bought this highly rated T/Stat to monitor and control a 2nd home we have in northern Michigan. Installation and set up went fine and the t/stat functioned well for about 2 1/2 months. On Dec 23 and Jan 21, the server that controls the "Mytotalconnectcomfort" App lost communication. Both times I was leaving to return home and couldn't get hold of any any customer support. Needless to say, I've lost confidence in the product. It was -10 degrees outside the house on Jan 21st and I had no control over what the furnace was doing. When I finally contacted some one today, they said it might be tomorrow before the server issue is resolved.

I have a Honeywell thermostat. It is horrible. When i set the temperature with the app it doesn't stay the desired temperature. I have contacted customer service several times. I get an email with a case number and the hear nothing ever again. DO NOT BUY!

Dont waste your time! Following the instruction provided , they make you wait 2 hours + to reach someone. When you do they will confirm everything is right, then ask you to buy a reader, test ocer 15 wires, tell you everything is within exceptional ranges, then have you exchange thermostat, then have you repeat all the same processes previously done, finally they tell you that you need HVAC, csll HVAC only to be told their wiring system is wrong and is NOT universal for all furnace. In fact i am told he has only seen this done twice as they frequently get calls from homeowners requesting service at honeywell's recommendation when they should know by video call/vonfirmation of installation most homes this thermostat is ñnr capabile. I spend 4 days , 9 hours holding to speak to an agent, and to be told not make for this system. Unless uounhave a 2018 or never furnace this doesnt give the properr watt needed to power up thermostat. Additional, there is no need to do a g wire jump which wtb didables your your auto fan. Those of us in a desert know how important it is to keep your air blower on to allow air flow in this dry climate. Emerson Wifi smart thermostat

DONT WASTE YOUR MONEY. The app sucks and doesn’t work, the device even though connected to the internet the app says it isn’t and the app consistently says failure to authenticate you. The touchscreen doesn’t work at all! Touch each letter 10 times to try and have it register. I think the first computer was better than this. The HIVE with some connectivity flaws is much better than this but I think Honeywell products in general suck and I will not be buying another one, EVER!

This thermostat may be good for turning up heat or cooling the home remotely otherwise the touchscreen is junk especially if you have larger fingers. The touch screen needs to be more sensitive and some of the buttons are too close to the edge with a raised plastic border. You can't even put your finger on the buttons across the top.

This has been a great thermostat until something went totally wrong with their app. Of course the app goes bad when you need it most. It has been two days now and it’s jacked, reset passwords but tells you no! Obviously not dependable anymore, to bad. Guess I have to go buy a Nest for another $250

I've had this thermostat for less than 24hrs and it crashed 3 times. Does not turn on the system when programmed or on schedule. This is the worst device honeywell has ever made. The five star reviews must be paid reviews! CAUSE THERE IS NO WAY!

Will not stay connected to network, put up with this junk for two years

every night the screen turns to orange then when I touch it it goes back to blue color.. I don't understand