Customer Ratings & Reviews
- Model:
- RTH9585WF
- SKU:
- 12512306
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the product's exceptional ease of use, strong overall performance, and straightforward installation. They also frequently highlight its reliable connectivity, convenient remote control features, and sleek design. Conversely, a few customers have expressed concerns about compatibility, the product's size, and its temperature accuracy.
This summary was generated by AI based on customer reviews.
I love this thermostat, but......
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot get it to sync with my google home device.... no matter what I do.... It just won't. And I'm an IT guy.
I would recommend this to a friendDisappointing upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of options and features. Touch screen cheaply made. Disappointing upgrade.
No, I would not recommend this to a friendBackend Servers are spotty at best
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Goes for long periods of time where it can't seem to connect to servers for remote functionality. Internet tests are fine and the router can communicate with the thermostat fine so it's clearly on the backend. Honeywell knows this is an issue but gives generic responses. I quick look at the reviews on the internet says this isn't isolated. If you want remote access get a different brand. Should have returned it when i had the chance.
No, I would not recommend this to a friendBrand response from Resideo Team
Posted .Hi Steven, we are sorry to hear about this and apologize for the inconvenience. We will be happy to gather the details about what you are experiencing with the app and help making sure that everything is working as intended. Our tech support team is available at (800) 633-3991 or via Private Message at our Honeywell Home Facebook account. - Maria
Smart word is misleading for this thermostat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The smart thermostat is actually not smart , its just that it is connected to wifi. Looks like at the same price google nest provides much better capability. Not happy with the purchase and I was not aware that this is so basic
No, I would not recommend this to a friendBrand response from Resideo Team
Posted .Hi RakeshS, we are sorry to hear about this. We would like to get more details about the features that you are looking for or what you are experiencing with your thermostat. Our tech support team will be happy to help making sure that everything is working as intended. You can contact us at (800) 633-3991 or send us a DM to our Honeywell Home Facebook/Twitter account. - Maria
Good for some but not for others.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is probably a good thermostat, but not for our unit which requires a special one.
I would recommend this to a friendgood value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very popular probably because good alternative to others in the market right now
No, I would not recommend this to a friendAvoid this one.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thermostat was bought to replace a similar Honeywell that had stopped connecting to WiFi. I wish I had tried harder to find another version of my old Honeywell, this one is terrible. It too looses connectivity from time to time. The main problem I have is that the touch screen is terrible, I have to tap the same spot 4 - 8 times for the thermostat to register the button push. This makes re-entering my 14+ character WiFi password a nightmare. Even just adjusting the temp is easier for me to pull out my phone and use the app than it is for me to adjust the actual device right in front of me.
No, I would not recommend this to a friendBrand response from Resideo Team
Posted .Hi, if you’re still experiencing these issues we would be more than happy to assist in getting this resolved for you. Please feel free to reach out to us on Facebook/Twitter with a private message for support. We look forward to hearing from you soon. -Jim
looked good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.went with another smart thermostat as part of our ecosystem
I would recommend this to a friendHoneywell
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok thermostat Little complicated doesn’t recognize old systems
No, I would not recommend this to a friendDo better Honeywell
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 4 of these Thermostats. The Product works well until it doesn't, it was a 5 star item before one stopped working. The customer service 'policies' that are in place, put burden on the cutomer to do light electrical work for a warranty claim.
No, I would not recommend this to a friendBrand response from Resideo Team
Posted .Hi JamesW, we apologize you experienced this with your unit, we appreciate the feedback and will utilize your comments to better improve future products.
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like the fact you have to download 2 apps to get it on wifi.
No, I would not recommend this to a friendEh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty hard to install. Have to have replace wires.
No, I would not recommend this to a friendGood but could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it's a thermostat that works. Feedback and response time could be better. Good for the price.
I would recommend this to a friendIt’s smart
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Research your wiring before you buy this. It’s not Just a simple installation.
I would recommend this to a friendNot the Best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not work as expected and had to be replaced by another model
No, I would not recommend this to a friendLooks decent. Touchscreen and wifi connection bad.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Devices looks decent and you get everything you need to install it. The touchscreen however is terrible. Especially for todays standards. After taking 2 hours to connect it to my network, it only stayed connected for 2 week before it stopped working,
No, I would not recommend this to a friendBrand response from Honeywell Support
Posted .Hi omacsauce,
Thanks for reaching out with this, when the thermostat disconnects soon after installation, this indicates that your router settings need to be verified with your internet service provider, confirm your 2.4 and 5.0 networks are split.
its ok/ scheduling never works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its ok. Scheduling never works as it should. Calling tech support is worthless.
No, I would not recommend this to a friendbad support
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this works when it wants to. it does a good job at changing temperature from phone. alexa works good with it, google not so much.. a couple weeks after I bought it there was a error message about a faulty thermostat sensor, . I tried to contact support and never got help.
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Not compatible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.According to my installer, I was told that this thermostat was not capable to my Heating/ air conditioning unit.
No, I would not recommend this to a friendBrand response from Resideo Team
Posted .Hi MiltonbE, we are sorry to hear about this. We will be happy to recommend you a compatible thermostat. We need to know how many total wires you have and which terminals are being used on your current thermostat. You can contact our tech support team at (800) 633-3991 or send us a Private Message to our Honeywell Home Facebook account. - Maria
Not able to get rebate settked
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am having a horrible time getting my rebate offer. I was told I only get the offer on one instead of both that I purchased. Don't offer if the offer is not available.
I would recommend this to a friendBrand response from Resideo Team
Posted .Hi Chappy, thank you for reaching out! We'd like to know more about your request and experience. At your convenience, please reach out to us on social media, we will be happy to help.— Charlie