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Customer Ratings & Reviews

Your price for this item is $97.99

Customer reviews

Rating 3.8 out of 5 stars with 65 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers are pleased with the ease of use and the price of the 14" Chromebook. Many appreciate its performance and compact size, finding it suitable for basic tasks. However, some customers reported issues with screen quality and the overall condition of the device upon arrival. The screen's condition and keyboard size were common points of concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 65 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I was looking for and couldn’t beat the price

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Was okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work for my circut so i returned it and I’m still waiting on my payment back. Will not be ordering another chromebook computer

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    We baught it for our sone when covid 19 started

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought for our 6 year old to do google class roomss on and zokm for school

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My chromebook

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to get design space but this didn't let me download it up there.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not use it, because I found a better one with a better price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great opportunity

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are in a very fair conditions and accesible price

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The charger was wrong fit had to purchase another one

    I would recommend this to a friend
  • Cons mentioned:
    Condition

    Rated 1 out of 5 stars

    Cheap all around

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality, connectivity was fine, but the device was horrible and in bad condition. I learned my lesson on purchasing a pre-owned item... it was falling apart when it arrived and had a white skin put on it to cover up imperfections.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy. I bought online and it stopped working 6 months later. Went to Bestbuy they said to call Hp, called hp they say here is no warranty on it to contact bestbuy. It's such a mess. Unacceptable and disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crap product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In less than a month I returned this item as it was deamed, end of life. There are no more updates for the OS and security.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    An Excellent HP laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another excellent HP laptop! It was easy to set up and use. The touchscreen has wonderful response and I love typing on the keyboard.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good. The browser is no longer supported or update able. You can not use Netflix or Hulu or most streaming services. I didn’t know how old this laptop was until I got it and saw it was a 2013 model. I suppose if I new a lot about this stuff I could have figured it out. I was just looking for a cheap device to watch streaming programs on. This is not it. It is only suitable for basic browsing and document creation. I will be returning it after one day.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Did not last long

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We received the computer on September 30, 2019. The screen completely went out on December 3, 2019. Not happy at all. Will never purchase here again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer in good condition

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer came looking like new and has been great so far- I would definitely reccomend this product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    no problems yet

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loving it the sound is ok and so is the picture got it to watch movies

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Continually shut down.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer would shut down without notice. Had no problem returning though.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop I haven’t had any problems with it. I mainly use it for my college work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First Chromebook I've owned. I like it. Works well for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s being used for grade school work and they love it

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Get brand new or open box instead

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the system refurbished, system was poorly refurbished, had a line in the middle of the screen

    No, I would not recommend this to a friend