Customer Ratings & Reviews

I would never buy this again. It was slow from the first day I bought it .

Even with WiFi could not get to complete the setup Had to be defective

Good basic laptop computer for me. It is large enough for all my needs.

Power cord was missing very disappointing to discover cord missing.

1 year later, dead As a door nailllllllllllllllllll

Had to return for preseason above.Will revisit when store reopens.

Power Key already broke after less than a year owning it.

I'm having to use my old computer for e-mail and printing documents.

Didn’t meet my expectations. I returned it for a full refund.

Unfortunately only 14 days return period for this one. Sucks.

Very poor performance. Was working and then stopped.

This laptop is is good if it is for minimal use. Great price but you get what you payed for. If it something you need for now I would recommend. It is long lasting at first but you will see the battery life drain quickly after a while. Overall not to bad computer though.

Bad laptop down buy............................!!!

This laptop is not even good enough for a beginner.

Best Buy sells two versions of this laptop, one with an Intel cpu and this version with an AMD cpu. Both versions are great for K-12 students and college students, as well as adults who need a laptop for basic functions: email, Microsoft Office and, of course, Netflix and Spotify. The combination of Windows 10 S mode and a 128gb ssd mean that the laptop boots up in less than one minute, faster than many $1,000 laptops. What is Windows 10 S Mode? It is a version of Windows 10 designed for students and schools. In S Mode, you can install software and apps ONLY from the official Microsoft store, ensuring that your laptop can not be infected with malware. Windows S mode is designed to keep your laptop safe and secure and working swiftly and smoothly. All Windows updates are carefully screened by Microsoft to be safe and reliable before they are installed on an S Mode laptop. I bought two of the Intel versions and turned OFF Windows 10 S mode on the first one. That allowed HP to install a new BIOS on the laptop which caused the screen to go black. A useless brick. The second laptop continued to use Windows S mode and gets all updates ONLY from the official Microsoft store. It continues to work like new. LESSON LEARNED: leave your Windows 10 S Mode laptop in S Mode. ONE WEAKNESS: this is NOT a gaming laptop. It can run simple and basic games but NOT the most demanding fast action graphics games. This laptop was designed to be a GREAT computer for school work, but for WORK, not for games. And, demanding graphics programs such as Photoshop will work very, very slowly.

I took the advice of others such as Vzd and bought extra RAM with this today. At first it wouldn’t start up with 16 GB out of the box so I pulled one out and started it up with 8 and let it do it’s thing and afterword added the other one and it works amazingly fast now. My daughter is going to love this so she can play Roblox in Minecraft without it bogging down. All for under 300 bucks. Like other said there is room for a hard drive but I am more after Internet games for my daughter as a now. 5 minutes to add RAM! Highly recommend!

Great starter computer for kids, easy to use and they love it

One of the best computer I’ve ever had. Super easy to use too!

Does the job and it’s okay. It could be better. Wish I had gone with something else.

This laptop works fine for what I need it to do, it’s fast & responsive. If I cloud purchase another I would