Labor Day SaleEnds September 7. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

No content
  • Front. HP - 14" Laptop - AMD A9-Series - 4GB Memory - AMD Radeon R5 Graphics - 128GB Solid State Drive.
  • Left. HP - 14" Laptop - AMD A9-Series - 4GB Memory - AMD Radeon R5 Graphics - 128GB Solid State Drive.
  • Alt View 1. HP - 14" Laptop - AMD A9-Series - 4GB Memory - AMD Radeon R5 Graphics - 128GB Solid State Drive.
  • Alt View 13. HP - 14" Laptop - AMD A9-Series - 4GB Memory - AMD Radeon R5 Graphics - 128GB Solid State Drive.

HP - 14" Laptop - AMD A9-Series - 4GB Memory - AMD Radeon R5 Graphics - 128GB Solid State Drive

Model:
14-DK0002DX
SKU:
6352587
Highly rated by customers for:

Customer reviews

Rating 4.4 out of 5 stars with 2540 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.1 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are pleased with the price, ease of use, lightweight design, and performance of the 14" Laptop. They find it to be a great value for the price, easy to use, and portable. It is also seen as a good option for school work and basic needs. However, some customers have expressed concerns about the screen quality, limited RAM, S mode, processor, and storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 2,540 reviews

  • Average Laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really disappointed in how slowly this laptop responds. It is slow to start up, and it is very slow to respond to commands. I am very disappointed in the processing speed. My old laptop (Lenovo) was much better than this one. I selected it because the price was very competitive, but I wish I had gone with a better model.

    No, I would not recommend this to a friend

  • Great computer for kids

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this computer for my son to do his homeschooling on and so far he is able to use it to accomplish all of his tasks.

    I would recommend this to a friend

  • I love it

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have a beautiful design. It's fast for turn on. Arrived yesterday, I'm still testing it.

    I would recommend this to a friend

  • Lite and easy to use

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with it. My wife loves the fact that it so lite and easy to move around with. Fast loading and nice clear picture.

    I would recommend this to a friend

  • Nice laptop for the sale price.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent laptop. Good purchase. I am glad that I was able to get it on sale. Works well.

    I would recommend this to a friend

  • Good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good laptop does what my wife needs, she is happy so happy wife happy life thank you.

    I would recommend this to a friend

  • Hp laptop

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick little laptop. Great resolution and battery lasts a long time

    I would recommend this to a friend

  • I bought this for a friend who is basically bed bo

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am told that she loves it and functions beautifully. Since I do not have hands on experience I Will leave it at that.

    I would recommend this to a friend

  • Great little laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to use with homeschooling, my grandson. It has worked out great for the Google Meet and Zoom meetings.

    I would recommend this to a friend

  • Good for simple use

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very good if you just want a simple computer to browse the web or research things.

    I would recommend this to a friend

  • Basic but great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just needed something for basic bill paying and tracking of certain things and this actually exceeded my expectations.

    I would recommend this to a friend

  • Great Laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my parents to use for web searches and Facebook. It's a solid laptop!

    I would recommend this to a friend

  • good laptop!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son mainly for school, but also uses it for youtube, ,etc. would recommend.

    I would recommend this to a friend

  • Good for kids

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop Used mainly for school work for kids. Small compact not too big perfect size.

    I would recommend this to a friend

  • Great for a 1st time computer

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this computer for my son for Christmas. I have an HP and am satisfied.

    I would recommend this to a friend

  • I would not buy this!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not recommend this laptop. Office is not included and can be installed for $99 per year. The camera does not turn on. In order for tech support to figure out why, I would need to pay another $99.99. I am not a gamer. I just wanted a basic computer that I could use. This one has not turned out to be user friendly.

    No, I would not recommend this to a friend

  • Awesome laptop buy

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has been great for my wife. Handles my wifes needs for her crafts with the Cricket machine.

    I would recommend this to a friend

  • GREAT LAPTOP

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has exceeded my expectations for the price. It's exactly what I needed and is working out perfectly for us!

    I would recommend this to a friend

  • So far so good!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for our daughter and got it for a great price! it works great for what we need it for and have had no issues!

    I would recommend this to a friend

  • Laptop for teenager

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is small, mobile, fast, and my son can do all of his homework and some gaming on it! He loves it!!!

    I would recommend this to a friend
Page 71, Showing 1,401-1,420 of 2,540 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.