Customer Ratings & Reviews

Excellent product. Laptop works fast for work while multi tasking

I purchased an open box hp laptop. It waa a great price. Im satisfied.

could use a little more RAM and a touch sensitive screen

Love it!! Bought it a year and still works great!! I will admit I’ve dropped it a few times and it still works great!

We are pleased to inform you that the delivery of your laptop was punctual and the product fully met my expectations, as described. I extend my sincere gratitude to Best Buy for their impeccable service.

Returning because it is too slow. Would only recommend for a beginner.

Great product. Use mainly for music and to make playlists. Does the job

Finding this laptop in the store was a bit difficult on our own, however after asking for assistance from a Best Buy employee everything was swiftly moving from there. This laptop is so much better than my last and super easy to use!!

Just wish the keys lit up, other than that this is great to do the basics.

At first it was pretty slow but got better over time

Overall pretty good but a bit on the slow side. Came fast and on time

I purchased the new HP and the Geek Squad transferred all my files from my old computer to the new HP. The staff advised me on the type of computer to buy. My overall experience was outstanding. The customer service and technical advice were excellent. I would highly recommended them to everyone.

Not one of my favorite items. You get what you pay for.

Slow and battery failed. Only works plugged in! To fix it has to be sent off for 3 to 4 weeks. Not worth it!

I bought this for my parents to help them use the internet and store family photos. It was almost immediately extremely slow when loading up the browser, discouraging them from using it for its intended purpose. I visited them two weeks later and went to show them some things on it and it took probably 5 to 7 solid minutes of non exaggerated loading to just get to the home page of the browser, and then another few minutes to load my fathers gmail. I really wish I could return this laptop as it is very frustrating to use but I’m outside of the return policy. I know it’s cheap but I’m blown away that it’s this awful to use. Basically a paperweight that collects dust at my parents house.

Very good lapto to mj son le alluda quite it's precise and fast

Too slow and very glitchy. Takes too long to setup

Ok for the money very small needs more capacity!!!

Excellent for small office work. Battery last a really long time.

I purchased this laptop for my son first semester in college and it fits all his needs for writing essays and storing documents. It's dependable and I would recommend!! Great for a fist time student taking in person classes!!