Customer Ratings & Reviews

I loved the computer it had evrything even apple music works on it!! Yhe i ky thing i didnt like it was to big i needed something smaller. But its freat I get to see wvrhthing big and clear. Netflix and all other streaming apps come out very clear. Quality and professionalism was worth the price ☺️

Great laptop. Sort of slow but if you have the time it works great. If you are always in a rush dont buy this. Buy one with better spcs.

Great value for what my daughter wanted it for. She did have to get external memory in order to load the Soms and the expansions.

This laptop is not good for very much. It reminds me of a low-powered pc you could buy in the late 80s or early 90s. This thing is slow as molasses. It's my fault for buying it knowing better but buying it anyways. To give an idea of how slow this thing is. I reinstalled Windows to get all the crap HP loads n to computers and it took 3 hr's to do a clean install of Windows. When I open Chrome if I have more than 1 tab open it slows the computer down so much that it's unusable. You can watch videos but get ready to wait for your video app to open. My main computer is working again and this HP is going into the closet. I'm not even going to give this laptop away because in this day and age this laptop is useless you can't run a PC nowadays that is no more powerful than a 2000model 500mhz Pentium CPU and expect it to run modern apps, it's not going to happen. A simple webpage can bring this laptop down. So in closing, I would not recommend this laptop to anyone you will almost immediately regret it

Great laptop!!! Been using for school work, presentations, livesteaming, and watching movies!

Bought for my mom to use. Its nice and simple to use. It is a little slow but for simple things it works.

Love this computer perfect for school. I use it everyday and it never fails to impress. I definitely recommend

I love it. I had to learn how to use windows 11 because I haven’t had a laptop in forever, but it was easy to catch on to. If you’re going to download games or anything actually, make sure you have the SD card or else you won’t be able to download much. I’m still playing around with it, it’s only been two weeks, so I’ll come back later and update this in a few months.

Great laptop at a great price. Perfect for the every day grinder who needs to work during the day. And stream all night. It’s fast , small and compatible, and it runs just as good if not better than the laptops listed for double to quadruple the price

I prurchased this, to replace my laptop that I had for years. I wasn't expecting world class, gaming machine. But this laptop is hardly average. I have a cricut diecut machine, and it can hardly run the program with nothing else open. If I hadn't already installed programs and attempted to like it - I would return it. If you’re looking for a word processor and basic internet browsing, I'm sure its fine.

Working good but memory space is less but it’s working great with speed and good battery life .

The laptop was purchased for my Graduate program due to my refurbished laptop going out right before the last semester. I like that the laptop is light and small enough to fit in my bookbag for laptop that is 14inches or smaller. I will later purchase more memory for the reason my laptop stopped working.

The laptop is nice and I'm using the hp laptop on my daily class. Buying hp laptop from best buy is one of the right decision I've made.

Money well spent!! Never bought from open box. Honestly may only start huge discount for what seems to be brand new... so far no issues

This is a great laptop. Has everything i need since i am retired now. Great salesperson! Best Buy is an awesome store! Next purchase will be a new smart TV!

Serves the purpose for school needs. I Wish common used software was included with purchase (ie Adobe Acrobat).

Everything I purchase at best buy has been excellent. I have never had issues. I have taken old computers to them and they have fix them to new. My new laptop is top notch. I love that I can move anywhere and conduct business. Thanks best buy your the best!

This product is great, does everything we need it to do. Looks great, light weight and works great

Perfect style and easy use never letting it go! It’s an amazing multifunctional laptop

Excellent product. Would highly recommend. Easy to use.