Customer Ratings & Reviews

Freezes up randomly, crashes if used longer than 30 minutes

It's been less than a month since I received the laptop, and up comes a message that the battery is holding minimal charge and may need to be replaced. I contact Best Buy, and get referred to the manufacturer since I am past the 15-day window. The mfg asks me if I have a half hour to spend on the phone; I respond not at this time. It is frustrating.

Not worth money. Super slow. Sucks. I regret buying it

Totally bad , it was so slow , it didn’t charge any page

Purchase this laptop for my twin nieces who left for college and both have have said it works great does more than enough for school work and for free time on the web. I was worried about memory storage but they have informed me it hasn’t beed an issue. I did also purchase it for a GREAT price it was on sale, so with that being said I’m happy with my purchase.

Love HP products. This came with the Microsoft S lock. I live where there is no cell service. Microsoft want to send a text message can't get one there is no cell service. Could not down load an email service or up date the virus soft ware or get the s lock unlocking soft ware. Computer is now worth less.

Would not recommend this laptop struggle to complete basic tasks!

this laptop is very good for the necessary, very easy-to-use

I did not like this computer. It took forever to download items. I had a hard time syncing a mouse to it. I usually like HP but I kind of changed my mind since I bought this computer. It was a good price but it didn’t do anything that I needed. I didn’t think the picture was that great either.

It’s a great laptop considering the price. I’ve been enjoying using it

It's a beautiful paperweight! It has not worked from day 1. I have not been able to use it as the startup will never complete. I tried to exchange but nothing! Waste of time and money. I'm sure it's just this one unit but it's the one i paid for and it does not and has not worked!

Perfect for my 9th grader and his homework and learning how to use a computer.

Not the best laptop but it gets the job done. Was recommended by Best Buy employee

My son carries this around like a toy. Easily connects to wifi speakers

The small tasks are slow. You wait and wait for a page to load.

Love this computer. Exactly as described by associate at the store.

Was missing items out of box. Processor moves slow

Nice laptop but not AT ALL for gamers! It’s exactly a you get what you pay for laptop! It’s good though.

So slow, it wouldn’t load a web page. I returned the product

Super slow. Couldn't do anything. My child couldn't use it.