Customer Ratings & Reviews

The laptop is great for general use as in checking emails surfing the web etc.

Amazing customer Service very fast and understanding

Works well with just 4gb of RAM. Good purchase for a basic laptop.

Runs slow and resets on its own during use under a hour

It was good speed but i couldn’t download any files online that i need for college

I was looking for an entry level pc for my daughter and I let her select a laptop. She selected this one because it's size was similar to her chromebook and she didn't want a touch screen. Unfortunately, this laptop has a celeron processor that does work properly when it heats up. It will freeze up the task bar, disable the functionality of some of the buttons. Worst thing, it may not allow you to sign into your account. We have best buy's total care, we took it to their Geek Squad twice, the issues persisted, and their final word was it's a low-grade computer and processor, so you should expect these kinds of problems.

So I end up returning this laptop only because it was not supporting what I needed. I was told this laptop is great for students. I’m not for the software that I need it, so I love the laptop just need something that supported a little bit more.

My son loves it, easy to set up and navigate through.

Just wish the keys lit up, other than that this is great to do the basics.

Not sure if it was on Best Buy’s part or HP but less than a month after purchasing, the screen just completely went black, then it never turned on again. I took it to two places to get it fixed. The first said the motherboard was fried and the second said it would be $300 to replace the motherboard because there was corrosion. I refused to pay $300 to fix a $200 laptop so I ended up buying a new one from a different brand. Unfortunately Best Buy has a very short return period, so I’m stuck with this computer carcass.

Very good lapto to mj son le alluda quite it's precise and fast

I purchased this computer for work. It’s easy to put in my bag and go. It does lag if you have to many windows open. Ex: I was on a zoom meeting and had PowerPoints up and it started to lag. Other then that no problems. I’m purchasing another for my sister for school.

At first it was pretty slow but got better over time

I bought this laptop for my mom because her old one was basically on life support and couldn't be turned on without being plugged into the charger. She loves this computer, especially that I got it in her favorite color.

Super slow computer, husband couldn’t use for what he needed it for which wasn’t anything special

Returning because it is too slow. Would only recommend for a beginner.

I bought a laptop that turned out to be faulty, and when I tried to return it, I was told the policy is only 15 days. Most stores allow 30, so I assumed that was standard—especially since I was traveling. The customer service rep was very rude, kept interrupting me, and blamed me for not returning it sooner. No help, no flexibility—just attitude. This is exactly how companies start to lose trust and relevance. I’ll be sharing this experience on other customer feedback sites and social media platforms if it’s not addressed.

Nice laptop. Just needed memory for the work I do.

Loved working with the lady at 71st I will go there any time I need help

This is a really good laptop to purchase for college freshman. I had to return in though because I got the wrong amount of storage but repurchased one with more and I have to say so it’s been great. It runs really smooth with all of my apps I use for school