Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.1 out of 5 stars with 6085 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers are enthusiastic about the laptop's overall performance for everyday tasks, its portability, and its battery life. Many appreciate its lightweight design, attractive color, and convenient size. However, some customers have expressed concerns about the processor speed, screen quality, storage capacity, RAM, and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 153 Showing 3,041-3,060 of 6,088 reviews
  • Rated 5 out of 5 stars

    Good Buy for Business

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good buy if all you do is business notes and communications.

    I would recommend this to a friend
  • Cons mentioned:
    Storage capacity

    Rated 3 out of 5 stars

    Storage

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does everything a laptop is meant to do, don't get me wrong, but the storage is subpar. You get exactly what you paid for, so...

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Gooo

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good. It is working fine.dok es what i need it to do

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY THIS HP LAPTOP DO NOT BUY DO NOT BUY

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Numerous problems too many to list in the 6-7 weeks oF ownership--Not hyperbole Locked up often This past week the screen cracked on its own as i was looking at a document -wasnt even touching it--Surreal Owned laptops since 1998, over 30 about 25 HPs-my first laptop purchase from Best Buy--THIS IS THE WORST- Was an HP brand loyalist, Now i am thinking i never will again i dont recall being this frustrated about a purchase this early, It started right as the 2 week grace period came to a close, Lots of thoughts about planned obsolescence and inferior components DO NOT BUY

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Granddaughter’s Dream

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is perfect for our 7 year old Granddaughter.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    kid compter

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the laptop for my nephew. He loves it. Plays games and listens to music. We are happy with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Use mainly for music and to make playlists. Does the job

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Would not recommend for school

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size and design are nice. I needed something for school, and this was affordable, so I gave it a go. This laptop was very slow and two days after I purchased it, the system completely erased my profile and all settings, downloads, etc. I returned it for a MacBook.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s really good, great quality and you can take it anywhere :)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    does the job

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a nice little laptop, simple, small, ok picture, its ok for occasional use, I might not recommend for everyday use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best purchase

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This chromebook is a great purchase! The price and the quality is the best

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 2 out of 5 stars

    Computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer move slow and zoom doesn’t work correctly on my computer

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Labtop

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an amazing deal for this labtop when it was on sale for $150 and is now $250.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The prices were right. I bought this item for work. Very affordable thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product for price!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a first laptop for my twins as they entered college Aug 2023. For the price this computer works great. Of course, its larger than what the average teen likes but its has nice graphics, touchscreen and it get the job done!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    daughter laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for daughter to use for zoom meetings. Excellent color/display and screen size. Easy to setup and use. Comfortable to carry away from home r/t its light weight, small size. Screen size still large enough for ease of viewing without eye strain.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this laptop. It’s easy to use for someone who is not great with computers.

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Trust me: don't.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TOTAL trash. Do not buy this laptop. It's frustratingly slow, and it cannot keep up with the most basic of tasks. I'm no computer or laptop snob, but this shouldn't have even been made it's so awful. All I wanted it for was to write in Word for school and to navigate a few secure websites. It took 20+ minutes to open tabs. It doesn't respond and seems to forget you initiated something (clicking on Windows button, etc). Returning after 1 week. Do not waste your time or energy on this. It would work better as a prop on the set of a play than to use as a computer.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great for all the thibgs we need.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for chuch usage. Its as needed and get the job done. Excellent quality.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Didn’t work for me

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super slow computer!! Not good enough for what I need for

    No, I would not recommend this to a friend