Customer Ratings & Reviews

I love this laptop it has a good battery life and nice speed

I bought a laptop that turned out to be faulty, and when I tried to return it, I was told the policy is only 15 days. Most stores allow 30, so I assumed that was standard—especially since I was traveling. The customer service rep was very rude, kept interrupting me, and blamed me for not returning it sooner. No help, no flexibility—just attitude. This is exactly how companies start to lose trust and relevance. I’ll be sharing this experience on other customer feedback sites and social media platforms if it’s not addressed.

Very slow processor. Spend more for a better experience

Speed and ease of navigating web pages are fantastic!!

Good computer for what it is perfect for our niece and her school needs.

Purchased for nine year old granddaughter, she loves it

Unfortunately, too slow even for regular browsing/emailing/writing. I wish it had not come with windows 11 maybe that's the culprit. These budget laptops can't catch up with latest software. Its unfortunate you can't get a budget laptop these days just for basic needs.

It was good speed but i couldn’t download any files online that i need for college

My wife laptop i purchased in July of 2024 she does work,social media and nursing school training coming up in 2025.

Works perfectly. Very east to set up. Great computer for kids.

The computer is performing great! And especially for the price

I needed a super basic laptop for web use only and the person that worked there recommended this one. I hesitated because it was so cheap, but the guy working there assured me if I was just going to be using the internet this would be fine. It really doesn’t even work for using the basic internet. Super buggy, constantly weird error messages and times out and each web page takes up to 30 seconds to load. I’m writing this review from my phone because I’m not even able to log on to the Best Buy site to write this review. At the beginning it was just slow, but it wasn’t until after the 2 weeks window that it basically had become useless. HP should be embarrassed to have their name on this.

I love it! I needed it for work and it meets all my needs!

Works great as a backup machine running Windows 11.

could use a little more RAM and a touch sensitive screen

Great Laptop! Love the color , easy to use , durable quality , size is perfect , well functioning , crisp fresh colors and appearance Great battery life. Great for everyday life, at home and on the go. Would buy over and over again.

Great computer for the cost. Made an excellent Christmas gift.

Works great, it is easy to use and the price was right.

So far so good. Needed an affordable new one because I had accidentally cracked the screen of my spare laptop. So far working fine, all my docs transferred over on their own, and no issues. Hoping it lasts a couple of years !

You get what you pay for but I would never recommend this. Slower than computers from a decade and a half ago, poor battery, bad screen quality and terrible interface.