Customer Ratings & Reviews

I was never able to download the free Webroot software. I had a chat with the Tech Support and nothing was able to get resolved. Therefore, one of the reason I purchased this laptop never was able to be of benefit. Kind of a ripoff.

computer is defective (top row does not work correctly) and best by wouldn't exchange or let me return it, brand new out of box and they said because I didn't purchase the extended warranty

I was not apprised of the celeron's limitations... it really is too slow for anyone but the most basic of users.

This is the most slow laptop ever!! Only use it once and honestly not a great purchase at all

Ok product, overall I would recommend hp products!

bad laptop its only work for geogle and same game please stop selling bad thing

This computer is good for my music business. It carries out all of the necessary functions that i needed. In addition, it was affordable and fit my budget perfectly.

Super disappointed in how extremely slow this computer runs programs. I realize it is a cheap computer but waiting 2-3 minutes for something to load on fiber internet. No thanks.

Got this on a great deal very easy to use and setup

Very slow using the internet barely works right out of the box, returned immediately.

Returning for 2nd time, we will have to get a different model, this one did not work at all, won’t open any app or browser will just lag until errors pop up, completely unusable.

Purchased 11/6/2022, battery failure 7/21/2025: only works (and runs slowly) if plugged in, battery no longer charges. Average use 1 hour/day for Zoom meetings. Battery isn't removable/replaceable, not worth the repair cost.

This computer was so slow I would not recommend to anybody. The store worker even had a problem using it when I was returning it. Worst computer. Would not recommend to anybody.

I don’t recommend buying this computer. I took it out of the box and it completely froze, the battery died super quickly when I did get to use it. Super slow, put your money into something better

Unfortunately this computer moved to slow. Once I finally got it set up I couldn’t even seach things on the web due to it taking too long. Ended up returning.

This product did not work for me. I had a hard time setting it up and it kept blanking out on me. The screen would go out. I just had to returned it and I traded it in for a different laptop. Which works fine for me. The price was okay. I like the color.

Did what it was supposed to do, but stopped working after a year. Won’t charge and warranty expired.

it's an alright laptop my system keeps having problem keeping the time and date where it goes back 2 to 3 days change it then 2 and half hours later time goes back to when I first got one the computer

HP has been so good to me in the past! This time, not so much. First one got stuck in "Updates" - tried everything, took it back. Second one - same thing!! Too bad, otherwise a nice little computer at a good price. I switched to another brand.

It was bought as a "value" laptop, but it seems to work just fine, with all the power of MS Office (which we paid for) and all the familiar stuff that laptops are now asked to do.