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Customer Ratings & Reviews

$271.32

Customer reviews

Rating 4.1 out of 5 stars with 5928 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

80%
would recommend
to a friend

Customers are saying

Customers highly value the product's overall performance, ease of use, and portability, noting its lightweight design, good battery life, and ideal size. However, some users express concerns regarding the processor speed, which can hinder basic tasks, and also mention limitations with storage and occasional screen quality issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 243 Showing 4,841-4,860 of 5,928 reviews
  • Rated 2 out of 5 stars

    I don’t like this color

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice but I can’t get past the appearance. My other hp (same just a different color) laptop has a smooth kind of shiny surface. This white is just dry and ashy looking. No polished surface or anything.. just a dry pasty white.. not “diamond white” at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not impressed.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy. Slow to load anything, hard to get out of smode, filled with useless apps that bogged it down further. Returned same day.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slow always have to restart because 4GB ddr4 ram is not enough to watch shows Barley can go on a website

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for the price.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two of these for my 7 and 8 year old. Powerful little laptops for the money. They’ve been using them everyday.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hp 14” laptop.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop and was quite surprised at how well it functioned. It was fast and smooth and a great deal for the price. Didn’t like the fact I couldn’t download some of the apps I wanted but ohh well . For the price, it’s all good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect for school

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it in a rush before school started but it honestly is perfect for everything.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very Sorry

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what I was looking for. My fault that I am not not computer savvy. Takes a long time to boot up. Microsoft windows 11 a huge disappontment.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for the price.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second one purchased within a year. Lightweight and just right for everyday use. The rose gold color was a bonus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great basic computer. I am a Cricut machine user and needed something more then a Chromebook. Got this on sale and is perfect.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality the laptop took 10 mins to load Microsoft Edge, I bough this to use for a zoom call and I couldn’t download zoom.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not that great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop was extremely slow. Had a hard time doing anything internet related.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very slow and bad computer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop can’t even handle school work!!! I cannot open google slides or any sort of documents without the computer going black and lagging.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Misgiving

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a very good computer. When viewing something on a selected site the computer will automatically jump to another site.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. It’s just the right size and so user friendly and I love the color. It’s also so much faster that my old one

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It should be $30 & not $150. It updates every second, and if you don’t let it update it won’t work. I guess you get what you pay for.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Laptoo hp 14

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Teally slow p processor other than that it was a great laptop. It was just not enough for school work basic

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Computer went black

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally had for almost 1 yr tmrw and the screen went black today. I hate it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Piece of junk

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looked like the computer was new in the box. After opening and turning on, it did not work. Had to return this computer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It’s ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an ok laptop once it starts actually running but it takes forever to get it on an ready to use I give it 6 out of 10

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too slow wouldn’t load

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this on July 22nd. Took it home to start up and it is soooooooooooo slow. Don’t do it unless it’s for the kiddos not for work

    No, I would not recommend this to a friend