Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$271.32

Customer reviews

Rating 4.1 out of 5 stars with 5928 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

80%
would recommend
to a friend

Customers are saying

Customers highly value the product's overall performance, ease of use, and portability, noting its lightweight design, good battery life, and ideal size. However, some users express concerns regarding the processor speed, which can hinder basic tasks, and also mention limitations with storage and occasional screen quality issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 245 Showing 4,881-4,900 of 5,928 reviews
  • Rated 5 out of 5 stars

    Satisfied Customer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great purchase for what I needed it for…. Paying bills, getting emails,shopping online and school work

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    very slow

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    slow working laptop l shouldve invested in a fast one not liking it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop Purchase

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a laptop for my son for Christmas through Best Buy online. It was a very easy and simple process. I paid for the laptop and received an email notification when it was ready about an hour later. I drove to the store and parked in my spot. I informed the store I was there via text and shortly after, an associate was at my vehicle with my purchase. It was a great experience that saved me a ton of time.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not recommended

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really slow laptop I bought it for my daughter this Christmas.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A++++ Purchase!!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best lap top I’ve purchased in a while. Price was excellent and was on sale Father’s Day weekend when I purchased it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Slow

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing runs slow and I do not like how every time I turn around I have to charge it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    don't waste your money

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give this a negative rating, I would. the laptop was useless; would not connect or even pull up settings.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Buy this

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slow and pretty much useless, it is extremely slow don't waste your money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Really poor product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really bad product.. will be returning. Very very slow and freezes when loading.. we bought this product brand new. Very dissapointed!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Cheap HP

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly may have just been the one we bought but it had severe performance issues hopefully that was just the one we bought.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP 14" Laptop

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought one for our Grandson. He likes it so much we decided to get one for his sister. She, too, thinks it's great.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It does what it needs too

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what I need it to do. The only problem I have is that the mouse pad on the laptop gets stuck so have to use a Logitech mouse wireless.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t last long at all, waste of money. So laggy, couldn’t even do school work on it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    poor hp

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    too slow even for basic tasks. HP can do better and better

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs really slow. Not worth the money. Didnt do anything i needed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not recommend

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only used it a few times, till it broke. Takes forever to load

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price you pay, this is a great laptop. Has plenty of power to handle everyday uses. Picture is clear and crisp.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Hp 14 inch

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer I bought brand new after my return day was up I started to use this laptop it’s very slow and shut on and off

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely underpowered. You’ll end up upgrading it within a year and that’s just for basic email and web stuff.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super slow. Runs terrible. Takes 10 minutes to load internet. You get what you pay for.

    No, I would not recommend this to a friend