Customer Ratings & Reviews

Items will not charge up out of a open box purchase.

The screen went black and does not work after using for 6 months

Good value product The Windows Safe option was not clear but BB staff told me how to opt out of it

I would like to complement the staff at this bestbuy location extremely helpful and informative about the product they’re selling highly recommend this location definitely would like to give Jim over at geek squad a 5 stars he rocks

I bought this laptop for school work and right before the semester started the laptop broke, took it in for repair and told me is was a broken part that was not worth fixing, my recommendation is to not buy any product from HP, they charge for almost anything including customer support

Horrible thing was so lagged and slow I couldn't obtain internet to load or even do windows settings. I would never accept this thing even free is how bad it was. The mouse lagged just from the touch pad moving around. Control alt delete pulling up the task bar got the (not responding)

Wish the keyboard was lighted and the display screen was touch screen.

Bought this and it was an expensive paperweight. Took over an hour to do initial set up, only to find that it wouldn’t run any videos from YouTube, and wouldn’t open any web browers, wasn’t due to my internet. Went back to Best Buy spent a little extra and am extremely happy with my other purchase.

I wish I never purchased it while you use it its just stop working with the wi fi

Laptop runs super slow. Very laggy, would not recommend.

Bad customer service Incorrect product description

The laptop has completely stopped working and charging. It's a nice looking laptop. I'm disappointed because I gave it to my son for Christmas. And now the hard part, dealing with Best Buy for help! I will update as we move forward.

I was sent a laptop with someone else’s profile on it and it was scratched. Sent the laptop back and it was received in the 13th still haven’t gotten my refund. It should take this long for my money to go back on my card

Not a great laptop. Was reconditioned but still very slow

This labtop doesn’t work sadly brought for nothing

It works good. Would not recommend for business users. But really good for small projects.

This laptop is by far the worst I have ever seen. What nothing saved on it new out of the box I could not even surf the Internet with a great high-speed connection. There is no excuse for that this laptop was completely worthless.

Its sooo slow,im a beginner laptop user and has the most difficult time searching for anything because the speed is so slow meanwhile it was a christmas gift but i didnt open it till way later now im out the window of exchange

Complete trash laptop! Do not waste your time. It did updates for the first 45 mins I had it on. Once fully updated, it can’t even process enough to open a webpage. It’s unresponsive and if it does actually reapond, it’s got about a 3 min lag time.

I’m not big on technology! But this computer isn’t compatible with downloading anything. For instance, it came with a free virus protection system and I can’t download it. Then I tried downloading discord, I can’t download it. Returning!!