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Customer Ratings & Reviews

$271.32

Customer reviews

Rating 4.1 out of 5 stars with 5928 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

80%
would recommend
to a friend

Customers are saying

Customers highly value the product's overall performance, ease of use, and portability, noting its lightweight design, good battery life, and ideal size. However, some users express concerns regarding the processor speed, which can hinder basic tasks, and also mention limitations with storage and occasional screen quality issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 264 Showing 5,261-5,280 of 5,928 reviews
  • Rated 4 out of 5 stars

    Good laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality computer. I bit laggy the good news you can upgrade the ram.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality. The screen broke within the first month.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this laptop! It’s a hunk of junk. Barely works half the time and runs super slow. Tried everything to fix it to no avail, and now i’m stuck with this piece of crap

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Clip mouse issue

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer came with the mouse not working, tried to take it back and the workers said a program has to be installed. How can install a program with no clip mouse? Don’t recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Shockingly bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe it was defective, but this laptop was glitchy from the beginning, extremely slow to logon extremely slow, tune, respond to commands. It was so bad that I decided to ship it back, and I couldn’t even get it to factory reset because everything was so slow.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are wanting to do more with this product than search the web it is not a good product. There is no trade-in value either. It was a waste of my money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy open box products!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought this item as an open box product item never worked properly and return period was shorten than an traditional item so I I just loss out on money I was suggest to not purchase open box items as the quality is not verified.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    To Slow

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So Slow I returned it & got a better one that’s faster than this. The way this one works Bestbuy should just lower it to $25 or better yet buy an item & get this laptop for free because it’s not worth buying at all.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Windows 11 Disappointed!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Laptop. Hate windows 11. It is awful! Not compatible with many apps that I need.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mechanical engineer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It meets my expectation and requirements. I am satisfied with its performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Small but Works

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smaller than expected but works well for a spur of the moment purchase! My laptop died right as my college classes started, and as a PhD student, I definitely needed a laptop. This gets the job done with no issues!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t do it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY slow Immediately returned for a MacBook It connected to my internet but still took forever to load the web page. And no it’s not my internet as the MacBook I bought an hr later worked perfectly. So did my old and cheap Lenovo.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wost computer out there

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY. The worst laptop I have ever used in my life. Got it for my daughter for Christmas has not worked since 2 days after. Will not open any apps locks up and screen goes black then comes back on. GARBAGE

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BAD PRODUCT!!!!!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would rate a negative if i could. Completely locked up and had to get refund. I was told by an employee, that the most expensive part of it was the case. Not worth the money not time.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Setup laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not easy to set up and down lowed apps don't have Chrome apps

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price is cheap but don’t let that fool you, the moment I turned on the laptop you could feel the cheapness. It’s slow and looks horrible for 2023. Save the money and get something way better for an extra 100$.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not so sure

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not sure why it is crashing, only been using it a month

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    low quality product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No Quality, its less than a month my child uses it but not functioning well, we need to replace it with Asus. my child is so sad because his classmates got Asus for $150 and functioning better than his and we paid around $200.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not basic gaming friendly as it claims!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my 13 year old son, it says it works great for basic gaming but we couldn't see how. It hardly wanted to open any programs we even returned it and got a new one to see if we just got a bad pick of the lot but same issues.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can't keep it connected to Wi-Fi

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop last minute while we were out of town for a few weeks for my son to use for Homeschooling and then i figured we would just have an extra one handy but we have not been able to get it to stay connected to any sort of Wi-Fi

    No, I would not recommend this to a friend