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Customer Ratings & Reviews

$271.32

Customer reviews

Rating 4.1 out of 5 stars with 5928 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

80%
would recommend
to a friend

Customers are saying

Customers highly value the product's overall performance, ease of use, and portability, noting its lightweight design, good battery life, and ideal size. However, some users express concerns regarding the processor speed, which can hinder basic tasks, and also mention limitations with storage and occasional screen quality issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 285 Showing 5,681-5,700 of 5,928 reviews
  • Rated 5 out of 5 stars

    computer review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best compact , and inexpensive computer you can buy and its a HP This is the third small HP in our family and all working without problems. Probably not ideal for serious gaming or college level studies but for everything else does fine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    You can upgrade the RAM

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is fine overall, it's just too slow for my liking. I was reading the questions about people upgrading the RAM themselves and you can. HP are the ones that say you can't and I just got done upgrading the ram from 4gb to 8gb. HP doesn't want you opening your laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Could be Better But It's Nice as a backup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is great for the price I paid but it moves kind of slow and the resolution isn't the best. Please don't download Mcafee, they tried to scam me. Use the security features that come with the computer or another trusted security. overall I like the color of it and the keyboard is very easy to type on and the mouse pad is sensitive but my old HP computer died out on me and I chose this one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    new computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is the perfect size. it's fast & quiet & lightweight.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    A Very Budget Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew what I was getting when I bought this laptop considering the price. A couple of things I've noticed / done to make it a travel laptop that I won't worry about if it gets stolen / lost: * Format the HD with Debian/Ubuntu as you soon as you buy it. I can't imagine using Windows on it considering the processor speed and memory * I had to disable the trackpad and use a USB mouse. It seems that it's easy for the trackpad to stay pressed continually, at least on mine, making the computer unusable. * Power / Suspend doesn't seem to work on mine. I had to disable suspend, so, when I close my laptop, it doesn't go into suspend mode. Not sure if it is a HW issue or SW, but, couldn't fix it. I'm willing to accept these flaws considering why I bought the machine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although we have only had the system for short while it does seem to be doing great for my daughter and her schoolwork. I gave it a 4 star only because it took so long for all of the updates to run before the system would stop being so slow upon initial setup. Now that ALL of the updates are completed it seems great for her.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid, Reliable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I enjoy using this computer. It includes Office and other applications (Internet, Notepad), which are helpful to anyone who needs an inexpensive, lightweight notebook. I'm glad it wasn't out of my price range. I'd recommend it for traveling and for the use of Internet and Office.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Yay, A Laggy Mess!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, where do I even begin with the HP 14-dq0xxx? Let's start with the aesthetics - sure, it looks like it crawled out of a Pinterest board with its "totes adorbs" design, but that's about where the charm ends. Prepare for a world of frustration once you delve into the software abyss. Transferring files? Oh, get ready to make yourself a cup of tea and settle in for the long haul. It's like watching paint dry as you wait an eternity for files to crawl onto your external drive. And multitasking? Forget about it. Attempting to run Roblox while even having just a single Chrome tab open is like asking for a miracle. But wait, it gets worse. Trying to play The Sims 4 on this thing is akin to subjecting yourself to a medieval torture chamber. Running it on hardware that's essentially a potato with a screen results in a symphony of lag, glitches, and frustration. And let's not forget about the keyboard that feels like melted plastic and a hinge that's as stable as a house of cards in a windstorm. Oh, and spill some coffee on it? Congratulations, you've found the silver lining! It's the perfect excuse to rid yourself of this technological nightmare and upgrade to something that won't make you want to pull your hair out. Trust me, you'll thank yourself later.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Slow speed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought mine slightly over a month ago, but it's speed is slow. When I try to contact HP using the support tab, it doesn't let me. Occasional when I type, the screen blacks out on and off.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    GREAT BUY FOR A BASIC COMPUTER

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a basic computer which was all I expected because it was a GREAT low price. Seems to run good. The only thing that bothers me is that I bought 2 of these and they each act very differently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect for christmas

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item as described. delivered on time. perfect for my grandson easy to use. The size is real good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Thank you Best Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this got my Dad for Christmas. He has a real hard time with technology and I think this computer will be great for him because it’s easy to use and also still has all the latest features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great lil laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely good for the price, bought it to use at work and handles what i want it to do well.. have fiber at work and on the basic 100 plan.. quick web site loads. Streams with no lag.. only complaint i have is lack of disc space and no way to upgrade it. Wanted to toss an old game on it but lacked room. tried to load game on a 256 gig sdcard i stuck in it but game wouldnt function unless loaded on main drive. Still functions great for the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is amazing! It's super thin and light, but still has a great display and plenty of power. The battery life is incredible, too. I've been using it for work and video editing and it's been a dream. it's definitely worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful great exceptional marvelous supercalifragilisticexpealidocious

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to set up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and set up .. love the color ..was easy to set up with my printer..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product. Has everything I need. Came with Microsoft 365 for the first year free. I like this product more than my Dell laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its been awhile since I've purchased a laptop, my experience at the Best Buy location was good, i had to wait for a few minutes before someone helped me, but i do love my computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good size, beautiful color

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful computer, color and just very comfortable for my use. Highly recommended

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Efficient

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for me. Very compact for my busy on the go lifestyle and very budget friendly. I love it!

    I would recommend this to a friend