Customer Ratings & Reviews

Very easy to use and was pleased with this computer.

The computer very nice. However no charger was ever shipped with it. Then when calling Best buys customer service number zero help because they sent me to my location store which I received the worst help, the brought out and old cord. Not helper and the worst customer care ever.

It’s ok. The picture quality could be better. But overall ok

My daughter absolutely loves it! Everyone at Best Buy was so helpful

Elena was great and informed me she was on the way. Highly recommend the extra 5 bucks

Save up your money to get something better.. it is so slow and brand new out the box. Should be taken off the market. Really needed something affordable for work this was all i could afford and have to return.

Takes five minutes to open a edge browser, locks up constantly. My 5yr old cellphone is quicker. Bought for my kids and didnt realize it was this bad until i needed to use it.

great lap top thin light weight and reasonably priced

I got this laptop last year for my birthday (rn it’s a year later) and it is one of the worst laptops yet.. It’s slow basically just worthless even chrome takes forever to load or just downloading something.

The worst computer I’ve ever used. It takes a year to connect to a website, if it even does…. I usually get the popup that says “this page is not responding.” I’m now stuck with this piece of crap because Best Buy only allows 14 day returns. Very very frustrated

Literally save 2-3 hundreds bucks more & buy a mac or a decent computer I can’t use this crap for just YouTube, really sorry computer, freezes all the time. It’s the slowest, I swear I think my old broken iPhone 5 works better

It was ok pretty color was just small was a good price out the box deal

Great computer. However. I can’t add my fav protection or word programs. Only HP allows

Returning this product today , used it 4 times then it just shut down , dead , no power , nothing . I’d guess this is an extremely low quality product.

Ordered it online went up and got it from store. Came home everything was working good. One day went to use it and it wouldn’t load anything

I got this computer for my daughter to use for her schoolwork/school games and it freezes all the time to the point she can barely even use it.

I just brought the computer as a gift for my brother. Once he put in all the basic information to get into the computer, he opened up windows and it cant even load the home page of windows.

Overall good price for the quality of a HP laptop. Basically just use for Facebook and email so don't need more than this. Pleased so far - just a few problems with Microsoft Edge closing unexpectly.

Sucks!!! It has from the first day i got it, but i delt with it because of classes and now half the keys stopped working my mouse one side is stuck and the screen is messed up.

Too negative to complete with minimum 50 characters.