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Customer Ratings & Reviews

$271.32

Customer reviews

Rating 4.1 out of 5 stars with 5928 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

80%
would recommend
to a friend

Customers are saying

Customers highly value the product's overall performance, ease of use, and portability, noting its lightweight design, good battery life, and ideal size. However, some users express concerns regarding the processor speed, which can hinder basic tasks, and also mention limitations with storage and occasional screen quality issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 296 Showing 5,901-5,920 of 5,928 reviews
  • Rated 1 out of 5 stars

    A real piece of ****

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It just took 17 minutes for the login screen to load.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ugh

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Struggles staying connected to internet. Slow loading webpages.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    SLOW

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    literally didnt even have it for a whole 24 hours. It started glitching in the set up process. Then just fully stopped responding to the touch pad. Save your money do NOT buy this

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    decent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it can do your usall stuff but it has less storage and only 4ram but its still fine overall

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Fake reviews. Not a functional computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WOW. These reviews are all fake or paid for. I hvent had a laptop this bad since 2011. DO NOT BUY THIS it's not even close to functional for basic web browsing which is all I bought it for.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Problems with shipping run around

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid for this I have not received anything don’t know problem but I will get money back and go to staples to buy all the stuff that I would like to by

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy practices baiting and switching

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bait/switch scheme, item unavailable, at store in a week, with all the available items more expensive. Had better luck at Target next door

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Slow

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer was fast for about a week, after that it’s really slow doesn’t let me download the applications I need due to “Unsafe applications”. I’ve downloaded the same app’s on my Dell Laptop with zero issues.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    commandeers your browser.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    won't let you change browser from microsoft. s mode?? can't open more than 1 window at a time. password saver has glitches.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dead in 3 weeks. Never buy this and never gift it to friends and family

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can't even open settings.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems that this computer is not made for Windows 11 at all! Can not open settings, and when I try, either Settings crash or Windows 11 restarts.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Losing your identity to digital tyranny

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Forced to make Microsoft account. Privacy invasion.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very bad costumer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Products is not working properly and I try to return it did not make it on the time of the policy which was hiding in very small detail.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of Money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of money. Laptop barely works. Would not recommend. Whoever gave it a 5 star review has really low standards.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Store issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who sell me the product did not explain anything about the computer. He was in a hurry just to sell .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sams lap

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great no problems with it it has access to the things I need

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Returning it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just purchased and finished setting up. Died and was never able to restart again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now i can order groceries and stay home. A great help for shut in shoppers.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Lap to

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not get this item it was shipped to the wrong address.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop does nothing but freeze up….from day 1!

    No, I would not recommend this to a friend