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Customer Ratings & Reviews

$271.32

Customer reviews

Rating 4.1 out of 5 stars with 5928 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

80%
would recommend
to a friend

Customers are saying

Customers highly value the product's overall performance, ease of use, and portability, noting its lightweight design, good battery life, and ideal size. However, some users express concerns regarding the processor speed, which can hinder basic tasks, and also mention limitations with storage and occasional screen quality issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 297 Showing 5,921-5,928 of 5,928 reviews
  • Rated 5 out of 5 stars

    Great Value!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome laptop and it is great for like work and social meda.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    bad product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working less than three weeks of purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Slow processor and confusing organization

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for something to upgrade from my 7 year old laptop but this ran slower. Plus windows 11 is confusing as hell. Laptop came installed with windows S, which claimed to help with virus protection, but prevented you from doing a lot of other things. Hard pass.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Exchange

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned; not what I wanted. Exchanged for a Chromebook.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Toriez

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and customer service would recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage, Buyer Beware

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst purchase I have ever made, it has corrupted 2x storage devices, barely functions with no add programs downloaded, dial-up would be faster. With in the first month I had to call support and do a factory reset. Yes it is cheap but spend money and get something thag catilly is reliable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap components

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke and won’t turn on less than a year after I purchased with light use. Do not recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The little hp that could.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt work, I spent just under 400$ for this product. It came broken with no charging cable.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi there,

      So sorry to hear that you did not receive what you ordered. That is not the kind of service that we intend to offer our customers, and I can certainly understand how upsetting this must be.

      Please get in touch with us at support.hp.com so that we can look into this for you. We are always here to help with any technical issues and to assist you with selecting the product that best suits your needs.

      I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”

      Alexis
      HP Care HP