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Customer Ratings & Reviews

Your price for this item is $143.99
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The comparable value price is $179.99

Customer reviews

Rating 4.1 out of 5 stars with 5657 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers are enthusiastic about the laptop's overall performance for everyday tasks, its portability, and its battery life. Many appreciate its lightweight design, attractive color, and convenient size. However, some customers have expressed concerns about the processor speed, screen quality, storage capacity, RAM, and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 236 Showing 4,701-4,720 of 5,657 reviews
  • Rated 2 out of 5 stars

    I don’t like this color

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice but I can’t get past the appearance. My other hp (same just a different color) laptop has a smooth kind of shiny surface. This white is just dry and ashy looking. No polished surface or anything.. just a dry pasty white.. not “diamond white” at all.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Hp 14 Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for school or any other minor things. If there is a need for space, just buy a flash drive or a hard drive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hp 14” laptop.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop and was quite surprised at how well it functioned. It was fast and smooth and a great deal for the price. Didn’t like the fact I couldn’t download some of the apps I wanted but ohh well . For the price, it’s all good.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t bother

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the thing a week. Only used once for school work. The computer was so slow that it was unusable. It was returned immediately.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great Laptop But Too Slow At Processing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop itself and the software is wonderful. The only issues are it has far too little RAM (4GB) and the processing speed is incredibly slow. This makes for very frustrating moments when trying to toggle between applications, and I was constantly getting the spinning blue wheel while trying to work.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    poor hp

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    too slow even for basic tasks. HP can do better and better

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Don't buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super slow. Runs terrible. Takes 10 minutes to load internet. You get what you pay for.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Don't buy it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The original computer built in 1950 is faster than this brand new laptop. It is a crime they are allowed to sell a product like this.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It does what it needs too

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what I need it to do. The only problem I have is that the mouse pad on the laptop gets stuck so have to use a Logitech mouse wireless.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    JUNK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    horrible. just horrible don't waste your money. I would give it a zero, but the form would not allow it. It is a piece of junk.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    don't waste your money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give this a negative rating, I would. the laptop was useless; would not connect or even pull up settings.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Didn’t work!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return…didn’t work from day one…never connected to the internet!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible do not buy!!! If I could give it 0 stars I would. Super slow can barely search anything up let alone get any work done.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stay away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst thing you could ever buy it was cute, but you get what you pay for, it stopped working after a year

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad dont recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very very slow honestly would not recommend cant even load a youtube video takes forever

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money. Cheap for a reason.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super slow and it has trouble performing basic tasks due to the lack of RAM and a fairly crappy CPU. No apps even running on the computer, my CPU and RAM are already at almost 100%. I plan on returning and looking elsewhere

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Hp laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not recommend getting this. It’s very slow. It even take long time to fully cut on.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Slow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is slow and glitches. Needs improvement

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ugh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible product. Do not waste your money on it. I need a cheap laptop to do some copy editing for my business on. Reviews of this one were good. Upon installing all of the required a windows updates, it constantly freezes up, taking at least two hours to re boot. It’s unusable. I tried to return or exchange, but since I was outside of the 14 day window for Best Buy to exchange, I was out of luck. Terrible all around experience.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Really poor product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really bad product.. will be returning. Very very slow and freezes when loading.. we bought this product brand new. Very dissapointed!

    No, I would not recommend this to a friend