Customer Ratings & Reviews

Purchase this laptop for my twin nieces who left for college and both have have said it works great does more than enough for school work and for free time on the web. I was worried about memory storage but they have informed me it hasn’t beed an issue. I did also purchase it for a GREAT price it was on sale, so with that being said I’m happy with my purchase.

it was very slow and didn’t want to connect to network

this product is awesome, it runs very fast & very easily set up

Super slow... disappointing do not buy! Night for a gift and had to return due to being so slow.

The computer is very slow. Do not buy!!!!!!!!!!!!!

I want to change my computer, this computer isn't good, it's too slow, is possible ?

Wasn’t happy with it. Slow not good at all returned it and upgraded

It works well, there are times it’s very slow but overall works good as a school computer

Too slow. It’s terrible. Thinking about returning it.

This quality of this computer was extremely poor, very slowwww omg do not buy

Would not recommend this laptop struggle to complete basic tasks!

I need a windows computer to do some of my work. This computer has a low contrast screen that is hard to read any fine print. The cursor will randomly jump to other text when you pause typing, even if your hands are not near the tough pad or mouse. Best Buy pushed Microsoft 365 at the time I purchased the computer, but 365 was already installed, getting a refund was a big headache, and they messed that up. Its only redeeming quality is it is relatively cheap.

Love HP products. This came with the Microsoft S lock. I live where there is no cell service. Microsoft want to send a text message can't get one there is no cell service. Could not down load an email service or up date the virus soft ware or get the s lock unlocking soft ware. Computer is now worth less.

I did not like this computer. It took forever to download items. I had a hard time syncing a mouse to it. I usually like HP but I kind of changed my mind since I bought this computer. It was a good price but it didn’t do anything that I needed. I didn’t think the picture was that great either.

Purchased for use in classes. Not powerful enough, though staff who sold it said it was.

Not very user friendly. Very slow. Good name brand but not with it to try and save a few bucks

It's a beautiful paperweight! It has not worked from day 1. I have not been able to use it as the startup will never complete. I tried to exchange but nothing! Waste of time and money. I'm sure it's just this one unit but it's the one i paid for and it does not and has not worked!

Love it. Great picture not too small of a screen perfect for school

Not worth money. Super slow. Sucks. I regret buying it

It's been less than a month since I received the laptop, and up comes a message that the battery is holding minimal charge and may need to be replaced. I contact Best Buy, and get referred to the manufacturer since I am past the 15-day window. The mfg asks me if I have a half hour to spend on the phone; I respond not at this time. It is frustrating.