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Customer Ratings & Reviews

Your price for this item is $143.99
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The comparable value price is $179.99

Customer reviews

Rating 4.1 out of 5 stars with 5659 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers are enthusiastic about the laptop's overall performance for everyday tasks, its portability, and its battery life. Many appreciate its lightweight design, attractive color, and convenient size. However, some customers have expressed concerns about the processor speed, screen quality, storage capacity, RAM, and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 248 Showing 4,941-4,960 of 5,659 reviews
  • Rated 1 out of 5 stars

    Computer sucks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not big on technology! But this computer isn’t compatible with downloading anything. For instance, it came with a free virus protection system and I can’t download it. Then I tried downloading discord, I can’t download it. Returning!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crap

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The absolute worst laptop I’ve ever had! I can’t get it to do anything. Slower than using dial up. Called HP… no help whatsoever. And they won’t get back to me on anything. I’ve been a loyal HP customer for years. Never again

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Nice Little Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice style and size but was a little slow for my needs.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BAD PRODUCT!!!!!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would rate a negative if i could. Completely locked up and had to get refund. I was told by an employee, that the most expensive part of it was the case. Not worth the money not time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this laptop! It’s a hunk of junk. Barely works half the time and runs super slow. Tried everything to fix it to no avail, and now i’m stuck with this piece of crap

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Heart broken

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This labtop doesn’t work sadly brought for nothing

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great for basic tasks

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for basic tasks if getting a chromebook isn’t going to work out. Very durable. Get it on sale.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy open box products!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought this item as an open box product item never worked properly and return period was shorten than an traditional item so I I just loss out on money I was suggest to not purchase open box items as the quality is not verified.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wost computer out there

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY. The worst laptop I have ever used in my life. Got it for my daughter for Christmas has not worked since 2 days after. Will not open any apps locks up and screen goes black then comes back on. GARBAGE

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t Know Why This Was a Miss

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly disappointed with this product. It was a graduation gift that didn’t last her a month.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    First new laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works good. Would not recommend for business users. But really good for small projects.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Buy

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The HP 14" laptop wasn't able to open an app & navigating around was more than just slow. Returned it the next day & purchased an Asus ExpertBook.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lasted one year to the day

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop exactly one year ago today and it no longer works . Has only been used a hand full of times . Would not recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Shockingly bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe it was defective, but this laptop was glitchy from the beginning, extremely slow to logon extremely slow, tune, respond to commands. It was so bad that I decided to ship it back, and I couldn’t even get it to factory reset because everything was so slow.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price is cheap but don’t let that fool you, the moment I turned on the laptop you could feel the cheapness. It’s slow and looks horrible for 2023. Save the money and get something way better for an extra 100$.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Ready For Work/School

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Computer for the price! Does the job plus more while looking sleek!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality computer. I bit laggy the good news you can upgrade the ram.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good product...for an HP

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very limited memory, continues to stop, restart. Returned and the new model has the same issues. For an HP, this isn't worth the money...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality and Material

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is the worst laptop I ever bought. Very slow if open more than one tab. material is poor and fragile. I liked the blue color though.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Hp laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works perfectly for my online classes, which is all I use it for.

    I would recommend this to a friend