Customer Ratings & Reviews

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I will be sending this laptop back. Got it set up, no problem. What it doesn't respond to: It does not respond to Windows 11, does not respond to Microsoft Edge, does not respond anything to Microsoft in general. Even tried messaging HP for support and they have failed to reply back. Worst $150 I have ever spent for a laptop. Worst experience with Windows 11 I have ever encountered.

I just bought this laptop for my mom and the video picture whenever zoom or any other video app is being used is shaking, jumping and staticky! Will be returning.

Purchased in January, here it is 1 month later. Used maybe 3 times and it will not turn on now. Screen flashes and thats it. Horrible product!

Does any one having problem downlouding pages.. i bought it yesterday and it takes about 7 mins to open a page ..

This computer does not work. It is so slow. I can't even check my email. Worst purchase I ever made

I purchased this laptop for school. It is so slow I can’t even do that. I will be returning asap!

Worst purchase I have ever made, it has corrupted 2x storage devices, barely functions with no add programs downloaded, dial-up would be faster. With in the first month I had to call support and do a factory reset. Yes it is cheap but spend money and get something thag catilly is reliable.

Factory settings don’t allow you to download anything and there’s no disc reader. Tried disabling defaults, searched internet, very inconvenient for a new device. Clear and concise directions on how to accomplish this should be included. Couldn’t download TurboTax until returning to the store and the Geek Squad disabled the locked download. Ask yourself what good is a computer with no disc drive that won’t allow you to download what you need it for? lol omg

Very slow, I have had very good experiences with HP but with that I lost my expectations.

Great computer for the price. This is my second HP I love their products.

Locks up. Very sluggish on startup from time to time taking 10 minutes or more before usable

Horribly slow. Older computers work faster than this. Had to return.

Moves so slow, can barely run the internet. Very glitchy

My kid needed a computer for online schooling and this was in the budget. It works for our needs and if it breaks, it's not so expensive we can't replace it.

I was told by the salespeople not to buy this computer because it was "cheap". Well, this computer has been better than my Mac and my expensive Dell. I bought it about 3 months ago. It is lightweight, fast, durable. I need to get a SD card or an external drive to add more memory. But this is an awesome computer. Bought 2 more for my staff. I want to buy the White one as well.

Bought it brand new, opened it fresh from the box and slowest computer I have ever used. Took almost 4 minutes to load just the web browser, and the first 3 times I tried logging in from the computer account login page, it said it could not load my profile. Extremely slow, poor quality and even feels cheap when you type, Do not buy.

Don't buy, too slow, battery last only 5 hrs. Can't even use google chrome

Absolutely horrible laptop extremely slow on everything.

I’ve owned this laptop for a couple of years now and uae it daily for school and other activities daily. The storage is great, the screen is clear, It’s perfect for what I need it for. Sometimes I use the HDMI port to plug it into my TV to make my screen larger while watching YouTube and such. Definitely recommend this laptop!