Customer Ratings & Reviews
- Model:
- 14-CA061DX
- SKU:
- 6199102
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the 14" Touch-Screen Chromebook as being easy to use and having a responsive touch screen. Its affordability and lightweight design are also frequently praised, along with positive feedback on battery life and performance for everyday tasks. However, some users express a desire for increased storage capacity. A few customers also mention some challenges with the operating system.
This summary was generated by AI based on customer reviews.
CamerA didn’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera didn’t work. Laptop had to be returned and no other chrome book available.
No, I would not recommend this to a friendReview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer keeps turning off and does not work with my sons google classroom.
No, I would not recommend this to a friendChromebook died
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had for a little over a year and it’s not charging anymore.
No, I would not recommend this to a friendDONT BUY!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is garbage I want my money back and cannot get it
No, I would not recommend this to a friendComputer is refurbished
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I believe I purchased this computer new . I was unaware the laptop is refurbished
No, I would not recommend this to a friendInoperable Keyboard
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The keyboard stop working after 45 days. Waste of money. Very disappointed.
No, I would not recommend this to a friendNot happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a very frustrating device. I was not happy with the chromebook at all.
No, I would not recommend this to a friendNot reliable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought three months ago. Now doesn't turn on. HP website says no service.
No, I would not recommend this to a friendHate it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to use for my wife. Doesn’t like it. Prefer to use her older IPad.
No, I would not recommend this to a friendUnhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible not good quality at all. Salesman didn’t tell the truth
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
Thanks for sharing your experience with us. I'm sorry to hear that your purchase has been a disappointment. I can assure you that we always aim to make our customers happy with our products and can understand how upset you must be that this one is not living up to expectations.
Please know that we are always here to help and to assist you with selecting the product that best suits your needs. If you'd like to take us up on the offer of assistance, you can get in touch with us anytime at this link: support.hp.com
Alexis
HP Care
Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is horrible, you’re better with a laptop
No, I would not recommend this to a friendDon’t recommend
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop only lasted 2 years and 4 months before it died.
No, I would not recommend this to a friendNot display
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My chrome book So I don’t know if the battery problem
I would recommend this to a friendChrome book
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. Had to return it. Videos wouldn’t work and it wouldn’t charge.
No, I would not recommend this to a friendDon’t buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy!!!! The WiFi is no good and only got about 7 days.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm sorry to hear that you've had trouble with the WiFi connection. I can imagine how frustrating this must be. I can assure you that we build our devices with the intention of providing a reliable experience for our customers, so here are some suggestions:
First, I'd recommend checking out this link for WiFi troubleshooting help: https://support.hp.com/us-en/topic/diagnostics?category=computing There, you can choose "Wireless, Wired, Bluetooth Networking Issue" to get started.
If this doesn't seem to work, I hope you'll reach out to us for direct support. We're always here and more than happy to help get your computer running optimally. You can get in touch with us via your preferred method at this link: hp.com/contactHP
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Not For Me
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible. Had to return product for a new computer.
No, I would not recommend this to a friendnice but not enough memory
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sent back not enough memory it was delivered quick
No, I would not recommend this to a friendNot satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working after 2 weeks of use, I had to return it
No, I would not recommend this to a friendhorrible
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.horrible i wish i never bought this. broke immediately.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Rache,
I'm terribly sorry to hear that the laptop has been a disappointment. You didn't mention which part of it is malfunctioning, but of course, I can imagine how frustrating it must be to have any issues with it at all.
Regardless of whatever problems have occurred, I can assure you that we build our devices with the intention of providing a reliable experience for our customers, so please keep in mind that we're always here and more than happy to help get your computer running optimally. You can get in touch with us via your preferred method at this link: hp.com/contactHP
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Junkhpchromebook
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk laptop, had to trade it in for a different model.
No, I would not recommend this to a friend