Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

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Your price for this item is $559.99

Customer reviews

Rating 3.9 out of 5 stars with 15 reviews

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73%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1 of 1 review
  • Cons mentioned:
    Frequent lockups, Poor customer service

    Rated 1 out of 5 stars

    Hunk Of Junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this laptop in November 2016 (Black Friday Sale) for my son to start college this August. It has been and it still continues to run extremely slow. Locks up frequently during minimal task usage and with no more than two web pages open at a time. I have taken it back to the Geek Squad twice and they cannot explain, fix or replace the laptop. HP will not do anything. The 1 year Manufacturer's Warranty is hopeless. A complete waste of $600. There's probably a reason why this unit was not carried in stores and only available online. I have been a Best Buy customer for 25 years and it is a shame that they or HP will not resolve this issue and my son starts college in 3 weeks. Don't waste your time or money on this laptop.

    No, I would not recommend this to a friend