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Customer Ratings & Reviews

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$519.99
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Comp. Value: $649.99

Customer reviews

Rating 4.6 out of 5 stars with 610 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are enthusiastic about the overall performance and speed of the 15.6" Touch-Screen Laptop, also noting its user-friendliness and pleasing design. Many appreciate the battery life and find the features to be very nice. However, some customers have reported issues with the screen quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 610 reviews
  • Rated 5 out of 5 stars

    Great Product for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A clearance sale purchase that has met my limited needs. Set-up was excellent, as well as time spent with Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is excellent for the price. The 16GB Memory provides great performance.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well. It was a little more expensive then I would of liked though

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for a great price would highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for what I needed. I'm so glad to own this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with laptop. It was easy to register and setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speed Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Boots up quickly and there is no downtime when loading pages.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its Fine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it seems like a good purchase for the price!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP is always Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ive only had it for a few days but its onlyh frozen on my once with all my 100 tabs open. My lenovo was freezing all the time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a huge improvement over my old DELL windows 10! Still doing the touchy ~ feely, getting used to all the bells and whistles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product and good service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my HP laptop I purchased from Best Buy and pleased with the helpful service I received.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First laptop in 15 years. Stilling use to it but I really like learning. It’s a nice laptop and full of lots of information.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent Laptop for work/school

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The touchscreen is very helpful and the device runs fast.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor battery life but shame on Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I give the laptop 1 star because from the day after setting it up the battery would only last 1 hour. I continued using it thinking I wasn't use to it but it continues to have poor battery life. So I decided to bring to Best Buy where I purchased it from and after the Geek Squad looked at it and changed a few things the problem persisted. So at that time they said try that and if that don't work they would see about a replacement. This attempt failed to fix it so back to Best Buy where their poor service became clear because I hadn't purchased their Geek Squad plan and it being a few days out of the 14 day return window they can't do nothing but if I paid $50 to them for the plan they would back date and replace it. I wasn't paying that for a brand new laptop not even 3 weeks old. So in short they finally decided to send the laptop to HP and I'll be without my new laptop for 2 weeks up to a month. Not sure if I should be mad at Best Buy and their poor customer service or HP for this being their warranty. Geek Squad was rude and after this will probably never buy anything from Best Buy if this is how they treat customers.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    this computer is wonderful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great computer great price great quality have good time with it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works and budget friendly and a great value.would recommend this lap top.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT!!!!!!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great great great great greatttttttttttt.........

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pre-med

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s okay good looking debating If to return because I noticed taking notes on an iPad

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lives up to everything it is advertised for

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice, no problems. Would recommend to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and reliable HP Laptop! We buy these for all of our clients and never receive any complaints.

    I would recommend this to a friend