Customer Ratings & Reviews

Love it!!! What an improvement! Geek squad was amazing too.

Soft and easy to manage. Beautiful. Simple . And cute

Best priced best features and offers from best buy store.

The touch pad sticks a bit to the bottom, and the cursor is not always visible to move. I'd rate this a 3 out of 5.

Awful product and awful customer service. BEWARE you ONLY HAVE A 15 DAY exchange or return window. I wasn’t offered the extended warranty when I bought it. I wasn’t told NOTHING WOULD BE DONE. This computer wasn’t working properly less than 30 days after purchasing it. My son, who the computer was purchased for, was at college when it started acting up. We were right at 30 days when he came home for us to be able to get it fixed. I was told that they had to send he computer off for potentially 2 months to HP if I wanted it fixed… seriously… My only other option was to pay more money to potentially have it fixed in 2 or 3 days by someone in house. Mind you I had a geek squad appointment and she did nothing but literally watch the issue happen. As soon as I asked her for the manager I knew nothing was going to happen because she looked mad that I asked for someone above her. The whole experience was a joke and yes I know they don’t care because what is one little customer, but this is my hard earned money that now I’m out of. I will NEVER BUY ANYTHING else from Best Buy.

It’s a good laptop for the price. The mouse part keeps sticking and the touch screen doesn’t work at times but it’s not too bad and doesn’t freeze.

It's a little bit slow and the battery dies fast I barely use it. The screen isn't not that great you have to turn it constantly at different angles.

It is a very good computer and the quality is very good as well. I would recommend

Everything works good, but I don't like the keyboard.

Not impressed with this laptop. The outer shell is a flimsy plastic, the touchpad gets stuck under the casing, the letter and number keys are much smaller than other devices… If you don’t have child size fingers, quite often two keys will be hit at the same time creating unnecessary window pop ups and typing errors that need to be corrected. I’ll spend the extra money next time on a Dell or Lenovo

Great product at an affordable price. Customer service was excellent as wel

Not easily to get around in this computer. Have not had it longer to tell about the battery.

This is a very good computer for my kid to use for school.

Great product. Excellent price for the performance.

I'm just writing a review so I could get the chance to win the gift card. This is the first time I was disappointed with Bestbuy because I had bought a ps5 with them and had no issues so thats why I decided to purchase my laptop for school here. Although the order came before the time, by the time I got home it was gone. I checked with my neighbors and even look all over the house but it wasn't there. So I contacted you guys about it thinking that you would help due to the fact that I advise I needed it for school, they placed a replacement order then cancel and after I contacted them about it they said their unable to do a replacement or even give me a refund.So all that money that I've been working two jobs to save up went down the drain. So thank you bestbuy for no help at all. I even tried to write a review for my ps5 last time to get a chance to win but no luck and I would assume the same for this chance but it's cool. I'm use to being disappointed by you guys nothing new.

it’s an okay laptop .Battery life isn’t the best..i mostly use it for school.

I wish I had bought a tablet; I think it would be easier to operate. Installed Grammarly, and it helped me write this. Maybe I'm wrong about this laptop.

The computer screen will freeze and I’ll have to turn it off and on to unfreeze it. Therefore, I have to continue to press save for documents I’m working on or they will all be lost when I have to turn the computer off. This is quite frustrating!

Seems cheaply made, but overall okay. Wouldn’t recommend.

Your Geek squad sucks. All I needed was some files moved from one coputer to another and have Microsoft installed. 6 days totally unacceptable. Will nevet buy or recomend Best Buy to my worst enemy. You guys stink.