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Customer Ratings & Reviews

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$519.99
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Comp. Value: $649.99

Customer reviews

Rating 4.6 out of 5 stars with 610 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are enthusiastic about the overall performance and speed of the 15.6" Touch-Screen Laptop, also noting its user-friendliness and pleasing design. Many appreciate the battery life and find the features to be very nice. However, some customers have reported issues with the screen quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 610 reviews
  • Rated 5 out of 5 stars

    New HP 15.6

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High praise for this new HP 15.6. It has everything I need for home use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Laptop with mouse pad issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the computer but I am having a problem with the mouse pad and getting ahold to HP is a problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for what I need. Easy to program and easy too use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    School labtop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definition need for school Convient and the touch pad is clutch

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP- 15.6" touch Screen Lap Top

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was very fast and the computer is as specified. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed. I don't use it for work, only personal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just want I was looking for and at a great price. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bee

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just getting used to it. So far so good. Lots to learn yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lap top

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, the rep was Awesome, can't thank her enough

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New HP laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality product. I will upgrade my others with the same laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!!! What an improvement! Geek squad was amazing too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellente

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device for the price paid. 100% recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best priced best features and offers from best buy store.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very good computer and the quality is very good as well. I would recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gear up

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product at an affordable price. Customer service was excellent as wel

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good laptop for the price. The mouse part keeps sticking and the touch screen doesn’t work at times but it’s not too bad and doesn’t freeze.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    The touch screen was not working properly.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The touch screen was not working properly. It was like something was always touching the screen preventing the mouse to work and be seen. I would close the laptop then open back up to get the mouse working.... This was only after having the laptop 2 days. I did return it for another laptop. hope the next laptop works great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do Not purchase From Best Buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful product and awful customer service. BEWARE you ONLY HAVE A 15 DAY exchange or return window. I wasn’t offered the extended warranty when I bought it. I wasn’t told NOTHING WOULD BE DONE. This computer wasn’t working properly less than 30 days after purchasing it. My son, who the computer was purchased for, was at college when it started acting up. We were right at 30 days when he came home for us to be able to get it fixed. I was told that they had to send he computer off for potentially 2 months to HP if I wanted it fixed… seriously… My only other option was to pay more money to potentially have it fixed in 2 or 3 days by someone in house. Mind you I had a geek squad appointment and she did nothing but literally watch the issue happen. As soon as I asked her for the manager I knew nothing was going to happen because she looked mad that I asked for someone above her. The whole experience was a joke and yes I know they don’t care because what is one little customer, but this is my hard earned money that now I’m out of. I will NEVER BUY ANYTHING else from Best Buy.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Ryzen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good computer for my kid to use for school.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cpu

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Excellent price for the performance.

    I would recommend this to a friend