Customer Ratings & Reviews

Seems cheaply made, but overall okay. Wouldn’t recommend.

Your Geek squad sucks. All I needed was some files moved from one coputer to another and have Microsoft installed. 6 days totally unacceptable. Will nevet buy or recomend Best Buy to my worst enemy. You guys stink.

Bought 2 of these computers for school. Major problem with screen. Circles pop up and you have to do control, alt, delete, then cancel to get back to the page being worked on. One of the computers does it almost continually. Hp has tried to remotely work on it, but they closed before any resolution. Tried to get to another agent and computer totally froze up. Seems to be a hardware problem.

Does not deserve one star. Started glitching two weeks after no return policy kicked in. So in under two months it started freezing. I Have geek squad protection. It had to be sent off. 10 days later it is “repaired” and upon pickup cannot connect to the internet. This is a new computer and all I can do is wait. This is for college. Thanks for nothing. Never again.

Some of the letters on the key pad don’t work. I brought it in they looked at it and did something in the back room. The letters worked then they told me I need to pay $50 to extend the warranty another 30 days. I did that although I had it for 30 days and it broke! I use it to document my patient charts at the end of a busy shift. I get it home and it doesn’t work again. So no I have to go back in again and have it looked at. This is in convenient and I do not reccomend buying this item especially from Best Buy!

When I purchased a laptop I was supposed to receive the Leveno but when I went home, I had a HP, I couldn't change it immediately since I had to use it for work, I went to take it back the next day and was told I could not receive the other laptop because I would have to purchase another Microsoft work program. I thought that was unfair and they told me to call Microsoft.

Laptop picture and display not as sharp even after adjusting.

The touch screen was not working properly. It was like something was always touching the screen preventing the mouse to work and be seen. I would close the laptop then open back up to get the mouse working.... This was only after having the laptop 2 days. I did return it for another laptop. hope the next laptop works great.

This is such a piece of crap. The touchscreen freezes and bounces everywhere each time you even barely touch it. The mouse on the keyboard barely works. I purchased an external mouse and that doesn't even connect with the computer. It is constantly freezing up and everytime I try to open a new window or tab it takes forever - and that's if it even works at all.

It’s okay. Set up expedited delivery and came two days later when I was out of town.

If I had known there was no back light on the keys on this computer, I would have not purchased it. I needed a computer ASAP so didn't take it back. Why would anybody want a computer that is hard to operate at night with keys not lit up??

Overall a lot worse than expected. Much slower than you'd expect from the specs. The charger also gets warm enough to hurt when you touch it whether or not you're using the laptop at the same time as charging. I would return it but I'm on an island where it takes forever to send/ receive packages and I'll be past the return window.

Initially It seemed to be working fine. But on the 15th day which was the last day for returning the mouse or cursor kept disappearing and not able to get it back. Called Best Buy, called HP and got a person who said he would help but didn’t. Call dropped and he didn’t call back. We were too frustrated to try to call again.

I had a very difficult time hooking up my printer; couldn't get any headphones to work, although the speaker worked when the headphones were not plugged in; I wish the keypad lit up like my old laptop - cannot see any of the keys without turning on the overhead light. If I could return this computer, I would have (but I missed the return date.)

The dark keys are too hard to see this is one PC i wish i had not bought.

Glitching worse than my old computer. I don’t know about this one

Not a wise purchase unless you enjoy horrid washed out colors on your screen. Tried many adjustments trying to get a brighter shade of gray before finally giving up and taking it back for a refund. Other than that major issue, this laptop was working great, though!

During set up the PC froze. I restarted it but continue to have the same issue so i decided return it the next day.

Touchscreen is not interactive, screen is very dim. Computer overall functionality for basic task are not proficient.

The screen quality is bad. It is blurry and the number button indicator is not there.