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Customer reviews

Rating 4.6 out of 5 stars with 699 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the touch screen, price, ease of use, weight, solid state drive, and performance of the laptop. They appreciate the convenience of the touch screen, affordability, user-friendly interface, lightweight design, fast solid state drive, and satisfactory performance. However, customers are negative about the storage space and battery life. Some users have concerns about the limited storage capacity, while others find the battery life to be too short.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 699 reviews
  • Rated 4 out of 5 stars

    Good speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. The screen resolution is pretty good for the price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for typing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The processor is adequate for typing email and basic office work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems, it’s great for starting a business or everyday use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Has everything I need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My HP laptop is a fine laptop, has all the features I require.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good computer for school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for typing papers and looking up information for school.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fatastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best service Fatastic products!! Will definitely recommend it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Work Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for a daily work computer. Does what I need it to do

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop for beginner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are having trouble remember our password after setup

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does everything i need but wish the key board lit up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for work. Great laptop for every day stuff.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for starter computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and navigate. Great service! Thank you!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well I’ve done lots of school work on it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great computer for home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well... Great computer for home office needs!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues, seems to work well. Pleased with value.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery is being recalled per all news outlets

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I got the LEMON

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t say to many good things yet because I purchased this lap top installed the anti virus and the mother board quit working. Luckily I purchased a protection plan and they sent it out for repair. I hate that I spent $800 total including the protection plan and have to wait 2-6 weeks for it to return. If you purchase this lap top get a protection plan!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Freezes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was good with the laptop except that the screen would freeze up randomly. I had it for 3 days and it must have happened 30 times and I would have to restart it every time. I ended up exchanging it for another and the same thing happened with the new one. I brought that back the next day and got my money back.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Freezing

    Rated 2 out of 5 stars

    good computer broke down quick

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only use my computer for college and I got it in March and it is already freezing and my mouse click is broken.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    A problem in Denmark

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my mother in law and she is having the same operating issues as my wife’s hp ryzen. Looks like I’ll be returning hers as well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok for school

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only problem with this laptop is it over heats when dust gets in the vents then your unable to use it for 3-5 days

    No, I would not recommend this to a friend