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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 78 reviews

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87%
would recommend
to a friend

Customers are saying

Customers commend the 15.6" Touch-Screen Laptop for its fast performance, which they say is adequate for schoolwork. They also appreciate the convenience of the touch screen feature and find that the laptop is lightweight and easy to carry while traveling. While many are pleased with the price, some wish the battery life was longer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-78 of 78 reviews
  • Pros mentioned:
    Fast

    Rated 3 out of 5 stars

    OK for light use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for my purposes. Not a big laptop user. Easy setup.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Laptop for the price.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Laptop. My nephew loved it. He is using it for his interior design class.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop for college student

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for my grandson who graduated high school. This will work well for his college years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is perfect And should last my daughter through college

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for extra laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is serving my purpose of having an extra computer to carry for various presentations.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use just like they told me. Light weight start up is fast

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok computer for what i needed it for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only complaint I have is that the case is so cheap lasticy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Grandson is happy,he is 15

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for kids, easy to set-up, they know more than I do.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good computer for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my teenage son primarily for school.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great replacement for computer struct by lightning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this HP! It has enough to take care of all my needs

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The Wi-Fi protocol supported is not up to date

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for its CPU, and it performed well in general. However, I returned it because the built-in Wi-Fi support does not support ac, the faster speed of wireless connection.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good computer,nothing special just average

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Decent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this is a decent laptop for someone who will not travel with it and will use it for minimal purposes. Works fine for surfing the internet. I ultimately returned because I wanted some a little less clunky.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Frequent freezing

    Rated 1 out of 5 stars

    Piece of poop

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer freezes, slow, always need to reboot and that might not even help

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Good choice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've avoided HP products for years, because my last 2 HP laptops suffered major hardware failures before they were 2 years old. After having to return a Dell Inspiron and an Acer Aspire laptop for quality problems out of the box, tried HP again. I really like this model. It is superfast, and boots in seconds, substantially faster than my Inspiron 15 with an Intel Core I5. Nice keyboard, fair sound, and a quiet fan that is barely audible. The display is easy to read. HP included a fraction of the annoying addware that Dell does. The one annoyance is that for some reason, there is no option in windows to disable the touchpad when a mouse is in use. Haven't tested for battery use yet. Overall, seems to be a quality machine and a good choice for the money.

    I would recommend this to a friend
  • Cons mentioned:
    Build quality, Charging port

    Rated 2 out of 5 stars

    Charging port very loose

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop quality is very poor. The charging pin wobbles and when you plug the charging cable in the laptop, it feels like it's already about to snap off and it moves from side to side a lot. I returned the laptop due to the loose charging pin.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 1 out of 5 stars

    Solid State Drive (PCI-e) = FALSE INFORMATION

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ad states Solid State Drive (PCI-e) and item actually contains SATA 6Gbps SSD which is NOT PCI-e. Ad further states 6 cores and 12 processing which is also INCORRECT. Unit does contain Ryzen 5 3500U CPU with 4 cores and 8 threads.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Immediately returned

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have kept reading the specs to realize that the wireless card is crap. For the price of this it should have had a better wireless card.

    No, I would not recommend this to a friend
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