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Customer Ratings & Reviews

Your price for this item is $637.99
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The comparable value price is $749.99

Customer reviews

Rating 4.4 out of 5 stars with 198 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are impressed with the laptop's touch screen, price, and performance. They appreciate the convenience of the touch screen, find the price reasonable, and are pleased with the speed and storage capacity. While many customers are happy with the laptop overall, some have expressed concerns about the battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 198 reviews
  • Pros mentioned:
    Touch screen
    Cons mentioned:
    Glitchy behavior

    Rated 3 out of 5 stars

    Frugal Purchase Is Doing Well For Its Intended Use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The purchase was for my daughter for back-to-school. From a usefulness perspective, for the specs themselves, the laptop is doing what it says it can do. However, from the OS side of things, she has experienced some glitchy behavior, namely one boot up reinitiated an attempt to re-add MSO365 for free. Odd, in that, during the initial setup, we declined it then. Other than that, she has not experienced anything bad. The touch-screen is good and the responsiveness from the keys are nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP - A good and reliable buy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my second HP purchase. I like the brand. It is consistent and runs fast. The display is very clear. I have this for over a year and it is still as good as new. No complaints whatsoever.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Super laptop is super fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. It's super fast, I love the fingerprint recognition and the bluetooth connection! This laptop is a wonderful value and affordably priced. I highly recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this laptop for my mother in law who was using a 15 year old MacBook. She wanted to go back to a PC, and she loves it. It's fast, does everything she needs, and the screen is good. Good combination of a quality CPU and RAM. Be aware that it ships in Windows S mode, so you can only install apps from the windows store. This can be turned off so it works like any other PC, but once you do you can't go back.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great Buy!!!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Laptop! I don't really care for Intel Processors so this AMD laptop is Great! Fast, Reliable, Not a problem!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really easy to set up, it works great! My cousin needed a new laptop specially now that everything is online and this laptop is a laptop with features needed for online classes. It already had zoom installed which made everything easy. I had to purchase Microsoft separately but overall this was a good purchase. I would recommend this laptop for anyone that is looking for a touch screen laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good laptop for college

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son to take to college. Was really happy with the price. The SSD gives it great performance and so far he really seems to like it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product, easy to use

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been a great computer for the past 3 years. Slowing down a little now, but I probably need to clean it up!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    GREAT LAPTOP

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP 15.6 INCH TOUCH-SCREEN LAPTOP. VERY FAST RESPONSE NICE VIEWING SIZE AND PORTABILITY. WOULD DEFINITELY BUY AGAIN'GR

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    products

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the products we bought have good quality and I am very happy with the store

    I would recommend this to a friend
  • Cons mentioned:
    Key visibility

    Rated 4 out of 5 stars

    It's great,... But.....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer but I'm returning it because the keys are so hard to see. The color of the keys need to have more contrast with the actual lettering or at the very least, be backlit so the print stands out. I'm really disappointed that I have to return it. I was looking forward to this one.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Lightweight

    Rated 5 out of 5 stars

    Love this laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is very sleek, lightweight and easy to use. Great laptop for students and adults.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Smart little performer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding little laptop for the price. SSD is lightning fast to boot, processor can handle a lot going on at the same time, and it’s a sharp looking machine. Only had it a couple weeks so can’t attest to its longevity yet but first impressions are good.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight, Speed

    Rated 5 out of 5 stars

    HP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek, lightweight. Does everything i need it to do. Nice speed.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Replacement Choice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer. The setup was simple and quick after the necessary updates took place. About a day after I set it up, I received the beta update for Windows 11 and it is pretty cool looking. The only drawback I would say is that the keyboard needs to have a backlight, because the letters are rather faint. Also, the battery life could be better.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Great Computer for daily office use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this computer if you are going to be using it for daily emails and simple work tasks related to Microsoft Office Programs. Its light weight and I love that it is touch screen. Sound system could be better. It gets slow once in a while but nothing that may interrupt your daily tasks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop about 4 weeks ago and I really liked it. It has amazing graphics the sound is loud even on a low setting and there is much more that I love about it. It can handle very graphic games, web calls such as Zoom or Webex. This computer is really light in weight and has a very sleek finish. So I would highly recommend this laptop. 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best Buy, the best place to buy your laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop, very fast and easy to use. Amazing graphics.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good quality for a great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this lap top. Plenty of storage and downloads fast.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    nice experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine is running fast and good for its price.

    I would recommend this to a friend
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