Customer Ratings & Reviews

Great service solving a pickup date data mishap, and Peter at Gilbert Best Buy expertly solved an SSD access solution

Perfect for shool Lightweight and perfect size, easy to use like tablet, or iPad

Good product, excellent sales professional.It is always good to shop at.BestBuy.Wide selection of product, efficient service

Is a good condition and vey good product, recommend this products

Nice color. Works good. I bought it for work. It performs its function perfectly.

Purchased this laptop for personal use and school. This was money well invested and I’m definitely satified with this purchase.

It’s just perfect! The size and everything is great! I highly recommend it.

I love this laptop! I got it for school, Works great!

It gets the job done , processing is okay , ram gb is kinda low but you get what you pay for

Very comfortable and perfect for household usage..

Buyer beware! I loved Best Buy until today. I guess sales have been hurting so bad the now the employees are performing “bait and switch” on customers. Sad that the company now has to steal from customers to try to survive. They started I can return my trade-in at the store and the store would help me with the data transfer from the old pc to the new. The store manager said it’s 100 dollars and he doesn’t care what I was told even I had it in writing. He also stated I can bring my trade to the store. On to of the the trade I stated I was trading in came up different in the invoice and when I brought it up I was told don’t worry about it, it doesn’t matter. I only made the purchase due to these false promises from the sales associate.

I wanted a large screen laptop that was light weight with 8gb memory and a fair price. After some research I choose HP. The machine is good for my small business and hone use. Best Buy offered the best price at my time of purchase. Best buy is a!so one of the places that I use for electronic purchases as their staff is always helpful

Definitely worth the price. Had it for a month and its running so smooth. This is my first Windows 11 so a tiny learning curve but easy. As a podcaster this one is doing everything I need it to with only 8Gb of ram. I'm using a USB splitter as it only has one port but I haven't had any issues like I did with my previous computer using a splitter. The screen is plenty big and I have vision impairments so thats saying a lot.

Great screen size which was my main objective with a decent level of performance. I added a 32GB card to the single empty available memory slot for a total 40GB memory - which improves overall performance. I replaced an older HP Win7 laptop that the battery had died with only 8GB ram, and buying this open box saved about 50% off retail. Just a day after I received this laptop, the price went down another $60 but Best Buy would not make a price adjustment and said I had to return it and then buy a DIFFERENT laptop (could not be the same unit that I already bought)! Stupid senseless 'rule' they have, not happy about that at all. Also after digging deeper I discovered it does not come with the manufacturer's warranty, but rather a 90 day BestBuy warranty. This was not stated in any of the descriptions of the product and I had to make multiple contacts to get to the bottom of that. The computer itself will meet my needs so long as it continues to work. "Open Box", to me, means it was returned as new and should have minimal use. I found out upon registering it at HP that it had been registered 7 months earlier by another user, so beware of open box items. I paid for an 'excellent condition' laptop (as opposed to the other grades offered), so I expected it would be used minimally.

This was larger than I initially wanted, yet I am very happy with it for $330. The Ryzen 5 performs well for everything it's asked to do and so far the 8GB of RAM is adequate; I'm not a gamer. The larger screen is very nice as is the full keyboard. I've had 12 HP computers over the years serving me well and this one follows suit.

I tend to resist and resent being forced to upgrade operating systems every few years. I still have old computers that operate smoothly and reliably on Windows 98 !! But I have been surprisingly pleased by this more modern laptop computer which is so handy and convenient to use. I love the large, bright, and clear 17.3" display (for my aging eyes). And who could resist a bargain like this one, offered by Best Buy? ,,, with FREE SHIPPING to boot. I actually bought a second one when Best Buy offered this sale again. Ryzen is perfectly adequate for my purposes. I'm not a gamer. And the solid state drive (SSD) is great for speed and reliability of storage. There are two Type A USB connectors and one Type C, the latter of which I'm not likely to use but who can predict the future?: Type C USB seems to be the way most things are going for speed and I don't have to check every time I plug something in to see which way the plug should go. Most of all, I like the 17.3" display, Despite the large screen, this computer is relatively light and easy to transport in any case that is big enough to accommodate the larger screen size. For self-contained speakers, they are as good or better than any other laptop computer that I have heard. One can't expect "audiophile" sound from any laptop computer. It is stereo. If you are accustomed to listening to music on your cell phone, this laptop will outperform the sound on any cell phone. There is a headphone output which will provide higher quality sound than the built-in speakers, though I have never had the occasion to use this feature myself. This HP responds well when I run any and all my computer programs (as I said, I'm not a gamer) and speed is more than adequate. But I must confess that I've never cared for touchpads. I always connect a wireless mouse and there are more than adequate resources for me to be able to do this. My Windows 10 computers are still functioning perfectly well, but it was definitely a step up to Windows 11 and the two operating systems are similar enough for me to be able to adapt quickly and relatively easily. Copilot is a feature that I have, as of yet, not availed myself ... but it is my hope AI will definitely open new horizons for me. Overall the performance is great for my modest demands and who could resist the attractive sale price and free shipping. This is a definite two thumbs up for me!

I recently purchased this HP laptop, and overall, it's been an impressive upgrade. The sleek design and lightweight build make it highly portable, perfect for both work and travel. The display is vibrant, with sharp colors and good contrast, making it a great choice for both productivity and entertainment.

The minuses are that the hard drive is only 512GB but it is solid state, and It only has 8GB of memory which is modest. The pluses are that it has an AMD Ryzen 5 processor which is the equivalent or better of the Intel I-5, and it has a screen size of 17.3 inches. I got this laptop on Black Friday for $350. Overall, I feel I got a great deal.

This is the first laptop computer I have ever purchased. I Have purchased several HP desktop computers in the past. I am very pleased with the large 17.3-inch screen. Very clear display with vibrant colors. Setting up the computer was easy. I felt the price at $349.99 on sale was very fair. I use the computer mainly for web surfing and paying bills. Would have no problem recommending this computer to friends and family.

I needed a simple, decently capable laptop for uncomplicated use; this works perfectly for that. It's lightweight and thin, so easy to carry around. The screen is the right size (I use reading glasses) and the performance is as good as I would need.