Customer Ratings & Reviews

The customer service at Best Buy Was outstanding? Didn't take a long time to get my purchase? A Lot of helpful information, very courteous was not time consuming the price was great.I have always like the best. Buy their hospitality it's outstanding.

I barely have anything downloaded. Like almost absolutely nothing. it gets hot too fast and dies in likeeee an hour. I have only had it for six months but most of the problems began already like three months in. The track pad is stuck. It seems to not fit right so it was always loose and gets stuck underneath sometime sit won’t come back out for days. So I ignored it and got a mouse. I can’t imagine how it would act if I did have something downloaded. Then my beats headphones won’t work on it. It’s weird I have to plug it in with the wire but blue tooth doesn’t work and yeah it works on my other devices. It just must not support it or something whatever. Also the rubber things on the bottoms for it to refrain from sliding on a table or whatever reason their there came off In like two months of me having it. It’s working fine kind of but um not worth the money for sure.

It's fills my needs and is very fast. My only compliant is the font in the task bar is to small.

Plus - big screen, great price Minus - keys hard to read, finicky mouse pad

This laptop worked perfectly for me. I had to replace my old laptop and the Geek Squad reccommended this laptop and it is great, big screen, great resolution, easy to use.

Excellent computer for the price! Would definitely buy again.

Good basic laptop. Needed for wfh. IT dept. recommended it in order to tie in with their system. If it performs like a similar HP laptop we expect it to last 5 years. Can’t go wrong, with HP.

My wife was looking for a 10 key laptop and we were able to find an inexpensive and reputable name brand computer at Best Buy. We ordered it online and it was ready in less than an hour. It's been working as expected without a glitch. Happy house, happy spouse.!

Great laptop, fits my needs & budget perfectly! The sales rep was very patient with my many questions & was extremely knowledgeable. I would highly recommend Best Buy to everyone!

Toyally upgradable add more ram and extra garmmmmm

I purchased the new laptop because my existing laptop was old and running slow. I was impressed with the new laptop and the speed it has. The programs are working great.

I WAS VERY IMPRESSED WITH THE SERVICE PROVIDED BY BEST BUY. THEY ANSWERED ALL MY QUESTIONS AND EVEN HELPED ME TROUBLESHOOT MY OLD COMPUTER BEFORE DETERMINING IT NEEDED TO BE REPLACED. VERY THANKFUL!!

Once the Geek squad set it up for me I am very happy with this computer. I also commend the people at Best Buy/Geek Squad for their very great service and knowledge.!!!

After about a week of finding my way around this machine I had begun to doubt my purchase but one evening while messing with the new 11 system and operating frills it clicked and I am a happy camper now! Super pleased!!!

I had been wanting an all in one for a long time and finally the price point was affordable. I LOVE this computer and am delighted I bought it. I use it everyday and the graphics are amazing. Traveling with it is easy as well, a big plus!

The support I received from the Geek Squad was outstanding. The young lady that set up my Lap top was very professional and knowledgeable of all aspects of her job. Thank you!

Excellent laptop for basic use. Purchased as a workstation for basic office task. Perfectly suited to the task without wasted power and money.

I bought tis for my son who uses it to compose music and view videos. It meets his every need - he is picky, and was priced vert reasonably. I couldn't have made a better choice

Great buy! Purchased an Open box in Excellent condition. Near perfect condition!

I have been using this computer for a month now and feel that it was a very good purchase for me. It has everything I want in a computer & I am enjoying it.