Customer Ratings & Reviews

I love my purchase so far, it works great and has been a welcome good choice. Thank you so much to the representative “Czes” who was very genuinely friendly, professional & through to answer all of our questions.

It's fills my needs and is very fast. My only compliant is the font in the task bar is to small.

A great buy!! Fast computing, a great resource for me. Thanks.

Nice upgrade on the same basic machine I have had for about five years

Plus - big screen, great price Minus - keys hard to read, finicky mouse pad

Not a big fan of HP laptops but my client wanted a 17" at a reasonable price. This seemed like the best out there. No complaints. it performs well. Hard to beat if these specs are what you're looking for.

I WAS VERY IMPRESSED WITH THE SERVICE PROVIDED BY BEST BUY. THEY ANSWERED ALL MY QUESTIONS AND EVEN HELPED ME TROUBLESHOOT MY OLD COMPUTER BEFORE DETERMINING IT NEEDED TO BE REPLACED. VERY THANKFUL!!

Excellent computer for the price! Would definitely buy again.

Good basic laptop. Needed for wfh. IT dept. recommended it in order to tie in with their system. If it performs like a similar HP laptop we expect it to last 5 years. Can’t go wrong, with HP.

After about a week of finding my way around this machine I had begun to doubt my purchase but one evening while messing with the new 11 system and operating frills it clicked and I am a happy camper now! Super pleased!!!

Love my new HP Laptop...everything is running great and customer service is excellent!

This is great if you need something you can see. For example writing papers or business would be great

The customer service at Best Buy Was outstanding? Didn't take a long time to get my purchase? A Lot of helpful information, very courteous was not time consuming the price was great.I have always like the best. Buy their hospitality it's outstanding.

Easy to use, great quality would def recommend and purchase again

A good laptop for working from home and personal usage.

It’s not great but job gets done I wish the battery worked better and the mouse pad is not working properly

Once the Geek squad set it up for me I am very happy with this computer. I also commend the people at Best Buy/Geek Squad for their very great service and knowledge.!!!

The support I received from the Geek Squad was outstanding. The young lady that set up my Lap top was very professional and knowledgeable of all aspects of her job. Thank you!

The big screen is great, and it works fine. But when I open and close it, I feel it's a bit frail and easy to break, different from my Lenovo laptop. I really miss the backlit keyboard too.

This is my first laptop which I hope learn about as I take a computer class to teach me how to use it and what things/programs are available as I learn to use it.