Customer Ratings & Reviews

The keyboard has no illumination makes it unusable in anytime but a daylight type environment

Just bought new. When you close the lid for the night and open lid in the morning, the laptop is hot and the screen is black and does not wake up. This is a sleep mode/hybernation problem right out of the box. Geek Squad kept it for 3 days but cannot figure out a fix or what is causing this. HP should have a soulution for this but apparently they don't?????

I would really like to say that i like this laptop but i can’t… the App Store on this laptop is no good it doesn’t allow me to download the apps that i want but instead gives alternative apps which is not the same.. i plan to replace this device very soon

The keyboard has a malfunction. After a certain amount of time, the keyboard will just stop working until I restart the computer. I've had this computer since Oct. 3, 2024 and this started happening right at the point where I can't return it for a refund.

I would not by from Best Buy again. Purchase has been a nuisance right from the beginning . Missing visual information that should have been in the box. So sorry I bought a HP M

I am not able to download zoom or chrome due to computer is in S mode. My num lock for 10key doesn’t work. This is why I buy 17inch.

Good but cpu fan has loud noises. Some times hang.

its Not compatible with a ps5. Your UBS C port is for CHARGING ONLY. Microsoft word is not included the volume is too low.

Absolute garbage assembly. I used this ten times before the mouse got completely stuck in the clicking position. Absolutely unable to use it when it’s constantly clicking down. This is getting returned asap because it will just continue to have defects like this, I’m sure. Don’t waste your time trying to get a low cost laptop, they’re trash.

Buyers beware. You'd best purchase or pick up in store. If any issues occur where your delivery gets taken to the wrong location or lost in transit Best Buy will give you (the customer) a bunch of mumbo jumbo about contractor liability and refuse to honor any refund or replacement.

It has had a oribjem since day one. It highlights copies moved things. Horrible. But not all the time. So when I ask a repair guy to fix it, they can’t see what is happening.

Did not work out if the box. Bought for a Christmas gift very disappointed bith the giver and the receiver of the gift. Junk!!!

Failed at the start, got blue screen of death, immediately returned it

its too slow...its too slowits too slow slow slow slow

Really nice little laptop for the price. Its quick, display is great, and battery seems to last. I bought it for my son after our other died and he is able to play some of his games on it with no issues.

This laptop was a great purchase for the money. It is very fast w/only 8GB ram. Does everything I need it to do. The Display is fantastic!!

love my new computer!! its easy to operate and much much faster than my old one..thanks Best Buy for all your help

Picked up an new HP Windows 11 to replace an older ACER Windows 10. Great shopping experience and the new Laptop is an easy upgrade to adapt to and FAST!

Great laptop. Bought it on a Black Friday deal and was well worth the money. Very fast and efficient.

love it its fast and works great it does everything i want I wouldnt want anything better