Customer Ratings & Reviews

I have bought about 9 laptops from Best Buy in the past. Still have 2 at my house and my son has the third for school purpuses!

I’ve been using this computer for over a year and a half now. For the most part it’s been a very good computer and a workhorse. The only thing I really do not like about it is the silver keyboard. Even though it lights up, it’s very hard to see. I wish I would’ve got a black one.

The size of the screen was a good selling point. My mother in law just wanted a computer she could see clearly. The computer offers enough speed and memory for what she wants to do. Good buy she loves it

Great screen and resolution. Easy tu use. Light and resistant. Great price.

Excellent computer for the price;Which was excellent!!) Easy to setup and update!! Very good bang for the buck! Lots of pros and a negligible con, which I knew going in(Can’t upgrade/add additional RAM to the 8GB INSTALLED). Not a big deal!

I found this model in my local Best Buy and would have liked to have spoken with a staff member to make sure I knew for sure if it was the one for me. However, I waited for some time and no one came to help me, and then I learned that I would have to sign up and wait for the next available staff member. I left, somewhat amazed at this situation, and ordered the same model HP laptop on-line and picked it up at the local Best Buy a few days later. It was indeed the one for me, and as soon as I figure out how to transfer everything from my 10 year old (with Windows 7 on it) laptop, and also how to sync it with my not quite so old tablet, I will be totally satisfied with everything, except the fact that you aren't employing enough staff in your stores to help people who really love to shop in Best Buy for all the electronics a 77 year old computer lover wants to own.

Love my new HP laptop. It is easy to use and easy to personalize my settings. Compared to my old PC, it is lightweight and easily portable. Screen clarity is excellent. I couldn't ask for more from this laptop.

So far like the laptop. Very fast and a large screen. The keyboard is good, has the number board on the right side. Very large computer, I use only at home so I like it. But traveling with it may be a bit cumbersome.

Really like this laptop. It is sleek, but has a big screen. I would recommend.

I love it! I work from home as a paralegal and travel agent. It works great out of s mode allowing me to continue to work with things required for work! Love the size of the screen too

The laptop is running speedy and is very responsive. Geek Squad was extremely helpful with transferring the data from my old laptop onto this new one! Very quick and efficient!

So far, I am very happy with the computer. Large screen and lots of helpful instructions on how to get familiar with the windows 11. I am becoming more comfortable with it, and learning more everyday

This is my first HP laptop. Love the light weight and thin construction. Dislikes: Too much plastic, the entire case. While this is Not directed to HP, I hate Windows 11 S. Microsoft has a customer totally captured with their products only, unless or until one can figure how to turn off, "S".

Great laptop for the price! It is fairly lightweight for being a 17.3" laptop. Would definitely recommend for those who are looking for a reliable laptop to use for work!

Bought this for my wife and she loves it. My wife loves the screen size and hasn’t given her any issues. Bought her the laptop and a month later she passed the test to enroll in nursing school. She’s happy

Great value for the price. I bought this for business travel and to have more flexibility. Way better than I expected. I actually recommended this to some of my other colleagues. Great buy!

Works perfectly fine, fast and reliable for my school work.

My wife and I are adjusting to this big update for us. We were using Windows 8 or 10. It’s fast to download and is very, very lightweight compared to our other laptop.

Best option for the price. You’re able to work and study with this laptop, no issues, and it’s fast. If you are looking to get a new laptop and you don’t demand a lot, this is the one.

excellent laptop for my use.large screen & does everything i need it to do.a great upgrade to the one i had which was 12 years old & running slow for me.volume is very good as well...