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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1242 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the large screen size and the ease of use of this 17.3" HD+ laptop. Many appreciate its performance and value for the price, finding it lightweight and portable. However, some customers wish for more RAM and a more reliable touchpad.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 1,242 reviews
  • Pros mentioned:
    Screen size

    Rated 3 out of 5 stars

    Good computer for the price

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let's be honest... it's a good laptop for the price. SSD and a large screen and under $500? That's what you want for your people. I have 4 and they work great for the staff. look good and work fine.

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 3 out of 5 stars

    A big screen & some glaring performance issues

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a spur of the moment buy mostly due to the price. It is big, but it's slow and the screen is too washed out. You can't upgrade the ram, it's soldered to the motherboard so this is as good as it will ever get, fair to poor. I don't recommend at any price. I returned it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and fast. Once i learned the new system, it is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms. Schaeffer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The entire sales team & Geek Squad were indispensable & vital to my purchasing a new laptop since I'm not at all technologically savvy. They are the BEST, very supportive, knowledgeable & very patient & willing to work w/me & answer all my crazy questions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love the laptop. The only thing I would change is it would be a touch screen also. The last one I had was. I didn't realize this one wasn't until I got it home. It is a really nice item. The price was good too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Travel Computer and Backup

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The response is faster than expected for wireless mode. Hae to reconnect wireless on boot, but believe that can be worked. The screen does have somewhat of a glare in daylight. Other that this is a great value for the money.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great value!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a great choice for pretty much any application

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A little un happy customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this computer, but it has issues and they are you can't install just any printer or any software like antivirus software and I called HP and they wanted over 50.00 to install my printer that wasn't an HP because it wasn't in the computers programs that are allowed and it will not let you install any software that you have purchased like malware bites or Webroot antivirus software. It only wants you to install McAfee antivirus software. So if you have that antivirus software or have an HP printer you are ok.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the price. I recommend this product. Not that heavy

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 4 out of 5 stars

    hp

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not as much gb as I thought. not used to windows 11

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for online college!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mainly use this for school online and its perfect for it! I game on it occasionally in between class work and it does okay. If youre buying for work and school its great, but if youre looking for a budget laptop for gaming look elsewhere.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Boyd

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for what i need it for. Nice big screen. Easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Would recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    9/10, good family size laptop. Did not disappoint.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Bob

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great. I love the big screen and the 256 GB memory.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wish come true

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife has been after a laptop for a long time. You made my life so easy with the deals on laptops that you had so all is good. Exstatic wife means happy husband!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Take time with customers, they come for help

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had exceptional customer service from a petite young lady behind the geek desk that explained my new laptop to me. When I initially picked up my new purchased I was rushed by the initial girl , I appreciated someone helping me,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lap Top

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Graphics are superb on this HP Lap Top, We were absolutly pleased with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Labtop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very pleased with this purchase! My daughter is able to use it to do all her school assignments. It's perfect for a student to be successful with the Software programs, speed and memory.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tech to th e rescue.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "Best buy came to my rescue. My old laptop died { 6 yrs. old }. Went to Best by, surveyed their inventory, found a tech, & made my purchase. They were there for me, to help out an " old man "

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales representative was very welcoming and eager to fulfill our request. Quickly found the item we were interested in. Very satisfied with the ease of programming it and running. Easy to use and navigate around.

    I would recommend this to a friend