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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1238 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the large screen size and the ease of use of this 17.3" HD+ laptop. Many appreciate its performance and value for the price, finding it lightweight and portable. However, some customers wish for more RAM and a more reliable touchpad.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 1,238 reviews
  • Rated 4 out of 5 stars

    Best one

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look and feel of this laptop is excellent. Display is top notch

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Backlit Keyboard

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer was good, but it does not have a backlit keyboard.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had it for a month now. So far no problems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP_Windows 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I get use to Windows 11, I'll probably love it.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 2 out of 5 stars

    screen size is perfect, quality not so much

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen size is perfect, just not the best quality. Not even 1080 quality. keyboard feels nice and has the 10-key layout. would be better if it was backlight though. fan sounds a little loud with just basic browsing

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great Price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for a high/college student to do research

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    DISAPPOINTING!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely, not expected quality of a HP laptop! Images are not sharp and clear, keeps locking up and speed is fairly slow! I have purchased 2 previous HP laptops and this one really doesn't meet the quality of the two previous ones. Somewhat disappointing.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very functional laptop for a very reasonable price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband says it’s slower than his old computer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bang for your buck

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the price, this was actually a good buy!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Pretty low quality computer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was mainly for basic Internet usage, maybe I expected too much based on other reviews, but unfortunately it fell short. (1) The screen is very low quality, very bright and looks very washed out. (2) Was not able to install Chrome, because this Laptop comes with Windows in S mode. I was not able to remove that S mode following instructions from Microsoft (kept saying "Failed to switch out of S Mode"). I'm sure it is possible to switch out of S-Mode but I didn't want to spend any more time, especially when I really didn't like the screen. Giving 2 stars because it is pretty cheap ($300), but for me even at that price it was not worth it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes this computer freezes up. It works great for what I need my son is currently using it for college.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not very user friendly .

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad i got it on sale because i'm sort of dis-appointed in it's over all operation . My old HP lap-top was easier to navigate and this new one is loaded with too much Microsoft crap .

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Is can do better but no.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is not what I expected. It need to setup out of window to install external apps. Is little slow. But overall do the job. It would be nice have a touch screen too but no.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Laptop for general use.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok laptop for general home use. The masters of the universe are demanding I provide at least fifty characters in this review. The answer is 42.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    lap top

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    difficult to customize; I'm stoll looking for the way to make font (both when typing like this and displays a dark black instead of light blue).

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    good

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good laptop for use when you need it one but not for school

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very pixelated

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good laptop. Very slow and graphics are pixelated and not clear. Seems like a 15 year old laptop instead of a new one. I returned the first one and Best Buy was great about it but the issues I have with the first one are the same as the new one so the model is just not a great one.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    School only

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had my laptop for a couple months. Its good for the price. It runs slow and I would only use it for school purposes nothing extra.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average at best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average computer. Comes with windows 11S which means you either have to reconfigure it or only download apps from Microsoft.

    I would recommend this to a friend