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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1242 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the large screen size and the ease of use of this 17.3" HD+ laptop. Many appreciate its performance and value for the price, finding it lightweight and portable. However, some customers wish for more RAM and a more reliable touchpad.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 1,242 reviews
  • Rated 2 out of 5 stars

    Not what I wanted

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not told this computer. Was limited to buying from Microsoft only I do not want a laptop that is. Control by Microsoft

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Laptop HP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had it for 2 months and it already has a problem. Have to take it in to Best Buy to see if they can fix it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed with this computer. The screen has already went out. They only give me 30 days to return. On an item like this there should be a longer return window or be able to replace the item. This was a Xmas gift for my wife.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 1 out of 5 stars

    Mid

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ok for reading emails, facbook etc… cheap and easy to use.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    owner beware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    slow pc had dent on side ]oer p;ug failed 4 months in owning

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    BOD

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    too many updates not installed. operating system not tested out properly Print option not working properly

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    won't buy agaiiinnn

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it freezes up all the time have to push control and the alt button all the time

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    SUCKS!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered nov 25th… supposed to arrive after 2 days… did not arrive… called Best Buy after a week… just cancel it, they said it’s cancelled & I will receive refund… did not, not even an email about it… called 2x after that still have not received an email or refund!!! And up till now, it’s still not cancelled, no email, no refund!!!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Security block

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a security program on it i have to pay 50 to remove to put my photoshop on

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It’s alittlenot a lot ?

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t like windows 11 and I wish there was a way to put Windows 10 Pro on there

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not Impressed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not impressed. slow, no storage and no keyboard lights.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    HP 17.3'' laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this computer. I did not like windows 11.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am about to take the computer back for a third time. First computer volume wasn't working. Second computer keys are sticking. This will be my third time returning.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a very good computer in my opinion

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is slow. The printer software was always difficult and at times not possible to get loaded in and operating.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    EPIC FAIL BEST BUY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I regret this purchase. After three days of usage, I could no longer adjust the brightness. Missed 14day return deadline. NEVER AGAIN.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Low quality screen

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen resolution is poor. It is hard to read email and calendar.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Would not recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a glitchy product. Cursor freezes. I do not recommend. Have to take it back to store.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never buy used computers this computer is not right kept freezing up had to return

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Would never ever buy an HP again

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible. I had not used the thing more than a few hours, put it away I was so upset, then tried it again and now return period ended.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk PC

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible, screen broke after 62 days, No return no service

    No, I would not recommend this to a friend