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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1242 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the large screen size and the ease of use of this 17.3" HD+ laptop. Many appreciate its performance and value for the price, finding it lightweight and portable. However, some customers wish for more RAM and a more reliable touchpad.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 1,242 reviews
  • Rated 5 out of 5 stars

    New laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm loving my new laptop and the service was awesome, I needed some help from the geek squad...excellent service. Thanks, Mark

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Johns pc

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent pc exactly what I was looking for would buy it again and recommend this to any of my friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Homework and gaming

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for teenagers use for homework and gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Network administrator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave excellent because this laptop works perfect with very strong security systems and with various features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best of the Best Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Quality, Good Price, Good customer service. Highly recommend Best Buy and the Geek Guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP - 17.3" HD+ Laptop - AMD Ryzen 3 256GB SSD

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I HESITATED TO PURCHASE A REFURBISHED LAPTOP, I'M SO GLAD I DID THOUGH. IT HAS EVERYTHING I NEED AND MORE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome product love it people there when i went in to pick up were food to me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I highly recommend this budget friendly HP

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop for home use. Absolutely love the large display.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A very good product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very good computer and I am very happy with it. I like the computer enough that I would make the purchase again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Suitable, User needed a pc that met or exceeded basic needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new laptop. Really fast and it mirrors my desktop perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hp 17”

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great basic computer for elementary computer functions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hp

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and work will with my need i really recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size, enough memory for the basics that I use this for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is a very good one .I'm very please with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Glad I bought it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish the print was a little darker because I am doing a lot of research and my eyes get tired

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Doc

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality Good display Excellent for my book reviews

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Serves it's purpose!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good enough for my parents to view e-mails and search web...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. Great update compared with the computer I replaced

    I would recommend this to a friend
  • Cons mentioned:
    Touchpad

    Rated 1 out of 5 stars

    Warning! These models are defective!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is just a warning to those looking to jump in and purchase this: I initially bought one of these only to find out the touchpad malfunctions when charging. So I return it, get a new one, and the same thing happens once again. These models are likely defective as a result and I caution anyone about to buy one. Shame, since the laptop itself is otherwise great.

    No, I would not recommend this to a friend