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Customer Ratings & Reviews

Your price for this item is $484.99
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The comparable value price is $569.99

Customer reviews

Rating 3.9 out of 5 stars with 478 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 3.4 out of 5 stars

  • Display

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers are positive about the screen size, price, ease of use, storage, lightweight, and keyboard. They appreciate the large screen, affordability, user-friendly interface, ample storage space, portability, and comfortable keyboard. However, customers are negative about the slow performance and boot time. They express concerns about the laptop's speed and the time it takes to start up.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 478 reviews
  • Rated 5 out of 5 stars

    Older laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a brand new but alittle older laptop. Does great for what I need it for. No issues so far!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. I truly enjoy the full built in keyboard. One month out and i definitely recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the purchase!! It arrived fast with all the parts in tact! I love my new laptop!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best gift ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my mother and she loves how easy it was to set up and transfer all of her files

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Intel Core Rating

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new HP Laptop Intel corei3 8GB! Runs like a Dream...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this laptop. I’m not a tech person but it does all I need it to do.

    I would recommend this to a friend
  • Cons mentioned:
    Poor customer service

    Rated 1 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is what I was looking for. The Geek Squad was totally unhelpful in setting it up. I had to do it all myself at home. Salespeople and the Squad members need to improve their communication with one another about their clients.

    I would recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi there,

      Thanks for sharing your experience with us. I'm sorry to hear that you had some trouble with Geek Squad.

      Please know that we are always here to help and to assist you with anything that you need. If you still need help or have any questions along the way, you can get in touch with us anytime at this link: support.hp.com

      Alexis
      HP Care HP

  • Rated 5 out of 5 stars

    open box laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was a open box item yet they're no real issue with this item would buy it again if need be

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    1st time

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so happy that the sales representative was so kind and help me fix this my first laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Value 17 in laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for games and research for school. Great customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is light weight and perfect for your kids and back to school is around the corner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good computer .ease to use . use for Home and office . can t complain about this purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    User-friendly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my aunt and she’s having a great time using it! Very simple and user-friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Different than last one.....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Different than what I had so I'm still getting use to it. So far though? I'm really liking it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LAPTOP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband is very happy with his laptop!! It was given to him by me for his birthday.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the great help of your website this was a great visit to Best Buy’s online site.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Decent computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great choice. Speedy and easy to use. Resolution is on point. Prefer work computers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mcomp

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best computer I have ever owned! Service was perfect. Never disappointed with Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect to take everywhere in family and the sound it’s perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the computer.the screen is the perfect size!!! Fits in my backpack perfectly

    I would recommend this to a friend